Top of the industry operational performance was again the theme of Delta’s results in the latest Department of Transportation Air Travel Consumer Report covering the month of November.
The report, published Tuesday, shows Delta outperformed the other 11 carriers tracked by the DOT in “completion factor” – the percentage of flights completed and not canceled. Delta did not cancel any domestic mainline flights in November. Smaller Alaska Airlines and Frontier Airlines ranked No. 2 and No. 3, respectively.1
An on-time performance of 91.4 percent earned Delta the No. 2 spot behind smaller Hawaiian Airlines, which is not exposed to many of the operational and weather challenges seen in the U.S. mainland. That airline saw 91.5 percent of flights arrive on time. Alaska Airlines rounded out the top three with 88.0 percent of flights arriving within 14 minutes of scheduled arrival time, the DOT’s definition of on-time.2
Delta was third in baggage performance with a 1.23 rate of mishandled baggage reports per 1,000 customers, behind Virgin America and Alaska Airlines.3
The January 2017 Air Travel Consumer Report includes statistics for November 2016 based on domestic flights flown, completion rate based on domestic flights scheduled and mishandled bags per 1,000 enplanements for domestic flights scheduled compared to all carriers reporting to the DOT.