When the Bill & Melinda Gates Foundation found themselves with more than $100,000 in unused tickets due to COVID-19, they worked with Delta to donate the unused funds to charities of their choice rather than requesting a refund or rebooking. 

“Even amid the turbulence of COVID-19, Delta is committed to serving our people, our customers and our communities," said Delta CEO Ed Bastian. “We are proud to work with the Bill & Melinda Gates foundation to donate their unused tickets to multiple charities and support those organizations in their essential travel during the pandemic.” 

The Gates Foundation elected to donate their ticket funds to Feeding America, GLAAD and The National Center for Civil and Human Rights in the form of Universal Air Travel Plan cards. Delta worked with the foundation to waive all change fees, including the name change fee, and allow the value of the entire unused ticket to be donated.  

Each charity organization received one-third of the total funds in unused tickets. The National Center for Civil and Human Rights has already begun using their Universal Air Travel Plan cards. 

Companies interested in donating unused tickets can reach out to their Delta account representative and consider the SkyBonus donation program, which will be open through Jan. 31, 2021.