EDITOR'S NOTE: Delta CEO Ed Bastian emailed the message below to customers Friday.
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We know your health and safety, and that of your loved ones, is on your mind. It’s on ours, too. Nothing is more important.

Ensuring you have the safest experience requires the best practices – the Delta CareStandard – delivered by the best people. Taking care of one another is the Delta way. Employees have worked together to preserve thousands of jobs and are supported by a comprehensive testing program and workplace practices to keep them and you safe. By always taking care of our people and providing them with the tools they need, they can focus on your care. So rest assured, you’re in the best hands.

We want you to hear about the travel experience directly from those who live it, so you have the information you need as you consider flying with Delta for the holidays, work or to visit family and friends.

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Helping You at the Airport

David Gordon, ATL Lobby Red Coat

“There are often nerves and many questions as I help people during their first time back traveling. Those nerves are frequently calmed once they see the experience for themselves – everyone is wearing a mask, and gate announcements include reminders to social distance with instructions about staggered, back-to-front boarding. Whether it’s your first flight back or you’re nervous and have questions, let us know – we’ll take care of you.”

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Caring for You On Board

Anna Berger, JFK Flight Attendant

“I take the trust that passengers put in our hands very seriously. My own sister was worried about taking her children on a cross-country flight to see our father, who was recovering from heart surgery. His health was dependent on their own, and their safe travel was paramount. The extra measures we take, from blocking middle seats to multiple layers of cleaning to air filtration, made her feel comfortable stepping back on a plane, specifically choosing Delta because of the thoughtful care we give."

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Exceeding Your Expectations

Wade McKinney, Takeda Pharmaceuticals

Business Traveler and Gold Medallion Member

“On my last trip, the flight attendant went the extra mile to provide impeccable customer service. It was clear that she understood how people were feeling and appreciated us being there. I travel two to three weeks out of every month and look forward to getting on the airplane and going where I have to go. The employees are consistently wonderful.”

We take your safety and experience seriously. That’s why we are the only U.S. carrier publicly committed to blocking middle seats through Jan. 6, 2021, and electrostatic spraying after every flight, every day. Cleanliness is now a cultural norm across Delta, not just for our cleaning crews, but for all of us. Our commitment to cleanliness is here to stay.

While this isn’t what any of us planned for 2020, I’m inspired by the future we are creating and excited for you to be a part of it when you’re ready.


Ed Bastian, CEO