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Ed Bastian: The future of travel starts with you

Jan 5, 2023 5:00pm
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Headshot of Delta CEO Ed Bastian
Ed Bastian
Chief Executive Officer

As CEO of Delta Air Lines, Ed Bastian leads a team of 90,000 global professionals that is building the world’s premier international airline, powered by a people-driven, customer-focused culture and spirit of innovation.

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CEO Ed Bastian was the keynote guest opening the CES C Space program -- the annual speaker series reserved for top business, marking and media voices -- in partnership with MediaLink.
As we embark on a new year, we’re committed to bringing you a more connected travel journey and enabling a more connected world. The future of travel is one where your digital and physical experiences come together seamlessly.

This holiday season was an important reminder of what matters most – the power of human connection.

Connection is transformative. It drives understanding, creates a shared sense of purpose, enhances our well-being, and takes us all to new heights. It’s at the heart of what we do at Delta.

As we embark on a new year, we’re committed to bringing you a more connected travel journey and enabling a more connected world. Today, we returned to CES in Las Vegas to share how we’re harnessing innovation, personalization, and the power of our Delta team to bring that vision to life.

CONNECTING YOUR JOURNEY WITH FREE WI-FI

When it comes to in-flight connectivity, our goal has long been to deliver an experience at 30,000 feet that is fast, reliable and free of charge. That’s why I’m thrilled to share that starting Feb. 1, Delta will begin offering free Wi-Fi to all SkyMiles Members, like you, in partnership with T-Mobile.

Soon, you’ll have access to complimentary Wi-Fi from the time the boarding door closes to the moment your plane lands, so you never have to miss a moment. You can expect to see free Wi-Fi on most flights within the U.S. next month, and on our international and regional flights by the end of 2024.

ELEVATING YOUR SKYMILES MEMBERSHIP WITH DELTA SYNC

We aren’t stopping there. Free Wi-Fi will enable a more personalized journey when you fly with us, including an ecosystem of experiences powered by your SkyMiles membership that we’re calling Delta Sync.

The future of travel is one where your digital and physical experiences come together seamlessly. With Delta Sync, you’ll be able to get more out of existing technologies like facial matching by breezing through baggage drop, security and boarding without the hassle of pulling out your ID or boarding pass.

We have by far the most seatback screens of any U.S.-based carrier on board, and we’re elevating that experience with Delta Sync On Demand, which will allow you to order in-flight food and beverages at your convenience, receive curated content recommendations, see real-time flight notifications and much more.

And as a SkyMiles Member, you’ll have access to Delta Sync Exclusives—a first-of-its-kind personalization platform debuting later this spring with unique offers, entertainment and more from brands you know and love, including Paramount+, American Express, Atlas Obscura, Resy and New York Times Games.

SOARING INTO THE FUTURE

These announcements are just the beginning. You’ll be hearing more from us in the months to come as we continue to leverage technology to transform travel and enable meaningful connection.

All of this is fueled by our 90,000 Delta people worldwide who focus every day on providing the very best care to you and your family. Their warmth and professionalism paired with this innovative technology is a powerful combination, and it will make every step of your experience more meaningful and personal as we move forward.

Thank you for the trust you place in us and your continued loyalty as a valued SkyMiles Member. I’m both inspired and exhilarated by what’s ahead.

There’s just so much to look forward to together.

See you in the skies.

Sincerely,

Ed Bastian

 

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