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When Delta’s Airport Customer Service and Cargo Ops teams started recruiting winter clothing donations last fall, they simply wanted people in the communities Delta serves to have a nice warm coat to wrap up in as winter approached. And with 3,485 donations in 77 communities, the team delivered.


Airport Customer Service agent and Frontline Involvement Team  member, Veronica Pettigrew led the effort at the Ontario, California station, gathering 170 coats, the most for any non-hub station.

“I’ve been supporting One Warm Coat for about five years at Delta,” Pettigrew said. “This year I sent out emails and involved other airlines and organizations here at the airport. Then on Thanksgiving Day we provided a warm meal for people in the parks and took a couple bags of coats with us. People were lining up, just waiting for them. Their gratitude and smiling faces were encouraging.”

More than 38,000 coats have been collected across the Delta system during the airline’s seven year partnership with One Warm Coat, a non-profit providing coats, free of charge, to those in need. Supporting the latest drive, the ACS/Cargo team collected six percent more coats across the system compared to 2014.