Delta Cargo is introducing Equation Critical, a new service for international shipments. This premium GPS-enabled service for the transportation of highly time-sensitive shipments that must travel on the next available flight, offers GPS tracking on deltacargo.com and moves with the highest priority across Delta's global network. Customers will know where their shipment is, anywhere in the world, in real time.
In distinctive pink packaging, the airline's Critical service does not require pre-booking and can be tendered up to 90 minutes before a flight. This service caters to customers who are shipping time-sensitive items, such as legal documents, essential machinery parts and aircraft on the ground (AOG) components. Critical shipments come with a service-level guarantee and Delta's Cargo Control Center proactively monitors Critical shipments throughout the journey.
"Following the successful launch and roll-out of DASH Critical in the United States, we have taken that formula to the next level and introduced our new Equation Critical service for international shipments which have the highest boarding priority in our network," said Shawn Cole, Vice President — Delta Cargo. "With GPS tracking and 100 percent service level guarantee, we are introducing a service that ensures important international shipments are in the right place at the right time, throughout the shipping process — giving our customers complete confidence when shipping critical and time-sensitive shipments across our global network."
Initially, Delta's Equation Critical service will launch for international shipments originating in Atlanta, Savannah and London, destined for Bogota, Colombia; Johannesburg, South Africa; Quito, Ecuador; and Seoul-Incheon, South Korea. Atlanta, Savannah and London will also accept import shipments. These routes allow fully GPS-enabled shipments. Equation Critical will be progressively rolled out in other international markets across Delta's extensive network, subject to customer demand and regulatory approvals.
Please visit deltacargo.com for additional terms and conditions. To book Equation Critical and Critical Heavy, please contact our Cargo Customer Service Center at 1-800-DL-CARGO (1-800-352-2746).
About Delta Cargo
Delta Air Lines serves more than 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 314 destinations in 54 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam Cargo global alliance and participates in the industry's leading transatlantic joint venture with Air France-KLM and Alitalia, as well as a joint venture with Virgin Atlantic; Virgin Australia and has recently launched a Joint Cooperation Agreement with Aeromexico. Delta Cargo offers a wide range of services for customers in the U.S. or across the globe. Additional information is available on the Delta News Hub, as well as Deltacargo.com.