• Delta to become the first 5G-equipped global airline by upgrading existing flight attendant SkyPro devices to iPhone 12
  • Collaboration with Apple and AT&T will provide Delta’s world-class flight attendants with the best products to help make their jobs easier and help pave the way for more meaningful customer interactions

Even amid the industry’s toughest times, Delta has not wavered in its commitment to innovation. The airline’s latest collaboration with Apple and AT&T brings forward a future of improved connectivity – one built upon technology and rooted in humanity. Beginning late this summer, all Delta flight attendants will be equipped with the powerful and capable iPhone 12, paired with AT&T’s cutting-edge 5G network.

“Our flight attendants are the finest professionals taking to the skies day in and day out, so when we were looking for outstanding products that meet the Delta standard, Apple and AT&T were top of mind,” said Allison Ausband, S.V.P. – In-Flight Service. “This relationship is a step toward the future of a more connected and human onboard experience.” 

Equipped with a bevy of exciting enhancements, iPhone 12 with SkyPro will open the door to features that can -transform the everyday job of Delta’s flight attendants, both on and off the aircraft. For example, the Apple-designed A14 Bionic — the fastest chip in a smartphone — can deliver a seamless augmented reality (AR) experience to empower flight attendants with in-the-moment information to assist with:

  • Training: With policies frequently shifting due to the pandemic, flight attendant training and information is more critical than ever. With AT&T 5G on the ground and iPhone 12 in-hand, flight attendants will have increasing access to immersive training including videos, photos and AR on the go, just about everywhere.
  • Catering: A paper-based process today, flight attendants will soon have up to the minute digital catering inventory and be able to quickly locate items without opening a single door, using the camera on iPhone 12 and augmented reality to visualize where items are stowed.

As accelerating vaccination rates drive renewed demand for travel and human connection, Delta is prepared to embrace our customers once again with an experience even better than the one they knew before the pandemic.

Pulling the future forward

In addition to other recent announcements of accelerated airport facility upgrades in Los Angeles and New York City and a new airport facility in Salt Lake City, this business collaboration with Apple and AT&T is the latest example of how Delta continues to innovate – even amid recovery from historic challenges brought on by COVID-19. Delta’s long-term vision is aimed at bringing a more modern and joyous travel journey to customers, as outlined in CEO Ed Bastian’s keynote address at CES in January 2020.

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