For Delta, safety always comes first—this includes the safety of customers on board our aircraft, our employees and those in the communities where we live and serve. Since the emergency landing of Flight 89 on Jan. 14, 2020, we have been focused on supporting the community, listening to residents and working closely with local leaders to understand how we can best support those who have been affected.

We deeply regret any impact this may have had on you and your families. Delta continues to offer a dedicated phone line for residents with concerns about property damage or health effects. The number is 800-441-5955, and there are English and Spanish-language representatives available to take calls.

While an open FAA investigation limits what we can currently say regarding some of the specifics of Flight 89, we are committed to working with elected officials and community leaders to share updates as we can. In the meantime, we are focused on actions we can take to support the affected communities.

Supporting the Community

In addition to launching the dedicated phone line, Delta has taken other actions to support the community in response to this incident:

  • Immediately after learning of reports of the jet fuel release, Delta sent a team to evaluate the sites and dispatched 13 cleaning crews to work along with Los Angeles Unified School District (LAUSD) crews at 25 schools in the area to clean all outside surface areas that students could encounter. As a result, all the schools reopened on time the following morning.
  • Delta representatives participated in town halls in Cudahy and South LA to listen to concerns from leaders and community residents. Delta continues to be in contact with elected officials, community leaders and public agencies since the incident occurred.
  • Delta worked with AltaMed provide health screenings through Jan. 31, 2020, for those concerned about exposure to jet fuel. We worked with AltaMed because we know they are a trusted healthcare system in this community.

For more information, please read our Frequently Answered Questions here.