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  • Jobs available in Cincinnati; Dallas; Hibbing, Minn.; Iron Range, Salt Lake City; Singapore and Tampa.
  • Qualified candidates must be able to communicate with a polite, engaging and high-energy personality as well as be authorized to work in specified country.
  • The full list of responsibilities along with behind-the-scenes videos are available online at ​

With the savvy know-how to accurately respond to customer questions and feedback, Delta's Customer Experience Specialists are vital to the airline's success. And with over 500 Customer Experience Specialist positions opening in 2019, Delta is seeking candidates who are ready to take their careers to new heights.

"Our Customer Experience Specialists are essential to our operation and are oftentimes the first human contact customers have with the Delta brand," said Tori Forbes-Roberts, Vice President – Reservation Sales and Customer Care. "They quickly develop a vast depth of knowledge including invaluable analytical and interpersonal skills, which can ultimately propel them into positions with increasing scope and responsibilities, specialized career paths and leadership positions within Reservations and Customer Care."

Proving that Delta truly invests in its people, the additional jobs available in Cincinnati; Dallas; Hibbing, MN; Minneapolis; Salt Lake City; Singapore and Tampa, require comprehensive classroom and on the job training. The full list of responsibilities along with in-depth background videos are available online at​

The Ideal Candidate

Qualified candidates must be able to communicate (verbally and written) with a polite, engaging and high-energy personality. While specific positions will have unique requirements (see individual job descriptions), candidates must possess at least a high school diploma/GED equivalent, be at least 18 years of age and be authorized to work in the in the local country of the role.

The best resumes will include:

  • Experience at Delta, its subsidiaries or another airline

  • More than one year of work experience providing customer service and/or customer care  in a call center environment

  • Computer skills and comfort with navigating multi-task applications

  • Demonstrated experience working in a fast-paced environmen

To locate job openings, visit, select 'Search All Jobs', then select Reservations to return a current list of open roles.

Employees will have future opportunities to improve their skills through various career paths and professional development opportunities including specialized roles handling customer issue escalations or resolving complex ticketing issues, experiential roles supporting daily business operations and leadership roles within Reservations and Customer Care. As Delta continues to connect with customers in various ways, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms. ​

Customer Experience Specialist positions are held by some of the company's best and brightest employees who are charged with embodying the voice of Delta and continually cultivating customer loyalty. These new job opportunities are a direct result of strategic investments within Reservations and Customer Care along with the continued growth and success of the airline.

Joining the ranks at Delta also means joining one of Glassdoor's Best Places to Work, one of Fortune's Best Companies to Work For, one of Fortune's Top 50 Most Admired Companies and the one and only Delta Family. New hires can expect a welcoming environment full of inspiration, support, goal-setting, achievement and celebration. Interested job seekers can also take a behind-the-scenes look at a day in the life of a Customer Experience Specialist on the Delta News Hub

Delta Air Lines is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.