As Vice President – Airport Customer Service (ACS), Field Support for Delta Air Lines, Mike Medeiros is responsible for communications, training, resource planning and policy development for more than 30,000 ACS and Cargo employees. He is also working to improve turn times and create deeper integration with vendors to bring better performance and a consistent customer experience.
Previously, Mike was Chief Operating Officer at Aeromexico where he was instrumental in elevating Aeromexico’s operational performance.
Since joining Delta in 1988, Mike has held key operational, commercial and corporate support roles across the airline. In addition to his leadership as Vice President – Seattle, where he helped establish Delta as the city’s largest global carrier, Mike previously served as Vice President – Global Human Resources and Talent Development, with a focus on Delta’s unique employee-focused values. He also gained operational expertise in his role as Vice President – New York Operations. Under Mike’s leadership, Delta grew flights at JFK by more than 300 percent, garnered significant operational improvements and relocated to Terminal 4. Prior to JFK, Mike was Director – Airport Customer Service East.
Mike joined Delta in 1988 as an Airport Customer Service agent in Raleigh-Durham, N.C., just prior to graduating from North Carolina State University where he earned a bachelor’s degree in Political Science. He later graduated from Auburn University with a master’s degree in Business Administration.