Leader Bios

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Tim Mapes is Delta's Senior Vice President and Chief Marketing & Communications Officer. He is responsible for the strategy and coordination of Delta’s internal and external communications, as well as the global airline’s sustainability work. As Delta builds on its reputation as a reliable, customer-focused brand setting new standards for ...
June 15, 2020, 10 a.m.
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Bill Lentsch is Chief Customer Experience Officer for Delta Air Lines. In this role, Bill has oversight of In-Flight Service, Airport Customer Service, Reservations and Customer Care, Global Cleanliness, Product and Consumer Insight. Bill and his team are responsible for Delta’s industry-leading customer experience and the teams that make it ...
June 15, 2020, 10 a.m.
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Gary Chase is Senior Vice President and Chief Strategy Officer of Delta Air Lines. Gary and the Corporate Strategy team are responsible for developing and executing the long-term plans and initiatives required for Delta to achieve its strategic and financial objectives. Gary also leads One Delta, an enterprise transformation program ...
June 15, 2020, 10 a.m.
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As Vice President – Global Cleanliness for Delta Air Lines, Mike Medeiros leads Delta’s industry leading Global Cleanliness team dedicated to innovating and evolving Delta’s high cleanliness standards. Additionally, he has oversight for developing and executing Delta’s cleanliness methods and quality management to ensure a consistently safe and sanitized experience ...
June 10, 2020, 2 p.m.
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Dwight James is Senior Vice President – Pricing & Revenue Management for Delta Air Lines, responsible for the development, planning and execution of pricing and inventory management strategies, product strategy, commercial delivery, as well as commercial systems development and corporate revenue forecasting. Dwight previously held the title of S.V.P. – ...
April 9, 2020, 5 p.m.
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Carol Campbell is Managing Director – Consumer Insight for Delta Air Lines, responsible for guiding and shaping long-term strategies to deliver world-class experiences for Delta’s customers. Under Carol’s leadership, the Consumer Insight team plays a critical role in helping Delta to understand what’s most important to our customers in the ...
April 6, 2020, 11 a.m.
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Mahendra Nair is Senior Vice President of Fleet & TechOps Supply Chain for Delta Air Lines, leading fleet strategy & transactions, in-flight connectivity and supply chain for the Technical Operations division. He joined Delta Air Lines in January 2020 from GE Aviation, where he was the General Manager, GEnx Product ...
Jan. 30, 2020, 3 p.m.
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Shane Spyak is the regional leader for Delta Air Lines in Europe, Middle East, Africa, and India (EMEAI). Based in Paris, he works closely with Delta’s joint venture partners Air France - KLM and Virgin Atlantic to improve the alliance’s value proposition, create synergies through integration and maximize profitability. During ...
Oct. 21, 2019, 3 p.m.
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Keyra Lynn Johnson is Managing Director and Chief Diversity & Inclusion Officer for Delta Air Lines. She is charged with leading the company in modeling a comprehensive diversity and inclusion strategy with supporting programs, initiatives and action plans that have impact on Delta employees, customers and the community. Under Keyra’s ...
Aug. 9, 2019, 11 a.m.
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As Vice President of Safety Assurance and Corporate Quality, Brad Shelton is responsible for Delta’s operational and personal safety programs, as well as overall corporate quality programs. Brad began his career in 1992 as an Engineer at Delta TechOps, the maintenance arm of Delta. He later took on leadership roles ...
Aug. 9, 2019, 11 a.m.