We understand it’s vital for customers to keep informed about how we are responding to COVID-19, so we’re offering our latest information on multiple channels. However you prefer to stay updated, we have an option suited to your needs.
Stay up-to-date at the Coronavirus Update Center on Delta.com
We’ve created a webpage dedicated to providing customers with regular updates and information about cleaning procedures, schedule changes, waivers and other resources. Customers can also adjust their travel on Delta.com.
Get the latest news from Delta News Hub
Journalists and customers can find the latest news articles, videos and photos related to COVID-19 on our Delta News Hub news microsite.
Text us from your mobile phone
Customers can now quickly find information about the measures we are taking by simply texting from their mobile phones using our new messaging tool. To use the service, send a text to 27535 (or ‘ASKDL’). Users will have the option to receive information about airport and aircraft safety, flight changes and airline guidance from the Centers for Disease Control and Prevention and the World Health Organization.
Watch and learn through video
Our team has created videos featuring information from our leaders and examples of our enhanced cleaning procedures. Here are few videos that you may find helpful:
- A message from Chief Customer Experience Officer Bill Lentsch
- Delta’s cleaning measures protect public health and safety from check-in to arrival
- Aircraft fogging enhances customer safety
- Air filtration systems help keep aircraft cabins safe
Stay informed with gate and onboard announcements
Delta people are keeping customers who are traveling informed about our cleaning and social distancing boarding procedures by making announcements over our PA systems.
Get helpful tips from our airport signs
Customers will also notice increased signage at our Need Help Centers, ticket counters, Delta Sky Clubs and gate areas that include tips about staying healthy, our enhanced cleaning procedures, boarding process and information about our texting service.
Visit us on social media
Talk to a Reservations or Care agent
Our Reservations and Care agents are working around the clock to assist high numbers of customers with adjusting travel plans. Customers can also use My Trips on delta.com to change their flights before their travel date.
Adjust your travel on the Fly Delta App
Information is available at your fingertips through the Fly Delta Mobile App. Customers can check their flight status, adjust their travel online, change seats and view policies we’re using to keep customers safe. You can also receive notifications about flight changes regardless of where you booked your travel. Download the app on your mobile device today.
Receive weekly email updates from our CEO
Ed Bastian is keeping customers informed about how we are taking care of them, our people and our business by sending a weekly email update. SkyMiles Members and customers with travel booked in the next 120 days can get the latest on any customer-related updates for the week through our weekly email.