Delta @ CES 2023

QUICK CLICKS | FREE WI-FI | DELTA SYNC | SUSTAINABILITY | DELTA LEADERS @ CES

For media attending CES, visit the Media Resources page on Delta News Hub for media requests, contact information, media kits and more.

Delta returned to CES -- the world's largest consumer technology conference -- in 2023. CEO Ed Bastian was the keynote guest opening the CES C Space program -- the annual speaker series reserved for top business, marketing and media voices -- in partnership with MediaLink.

FOR MEDIA | Delta @ CES Event Broll (Downloadable)

At CES, Delta unveiled plans to offer free Wi-Fi for SkyMiles® Members and introduced Delta Sync, the foundation of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.

C Space Keynote: Building community and connection in a non-stop world

Delta CEO Ed Bastian joined MediaLink CEO Michael E. Kassan to open the CES C Space program Thursday. Their conversation explored how Delta is celebrating the power of human connection by combining technology with ingenuity. Bastian shared what’s next for customers flying on Delta in 2023 and beyond.

Remote Media URL

SOUND BITES | Ed Bastian announces free Wi-Fi, Delta Sync at CES

Delta @ CES | Ed Bastian opens C Space program

Free Wi-Fi

Delta will offer fast, free Wi-Fi to all Delta SkyMiles Members on board most domestic mainline flights beginning Feb. 1 – the first US global carrier to offer free Wi-Fi as a core element of its customer experience.

The airline will offer the service on more than 700 Viasat-equipped aircraft by the end of 2023, in partnership with T-Mobile. Delta also announced plans to bring free Wi-Fi on international and regional aircraft by the end of 2024.*

CES
Delta became the first major U.S. airline to introduce fast, free Wi-Fi for all, in partnership with T-Mobile. The experience is available on most domestic mainline aircraft as of Feb. 1, with full availability on international and regional aircraft by the end of 2024.
Delta introduces fast, free onboard Wi-Fi

*Includes Delta mainline Boeing 717 aircraft, as well as Delta Connection partner-operated two-class Regional aircraft (CRJ-700, CRJ-900 and Embraer E170 and E175).

Delta Sync

Rolling out in 2023, Delta Sync is underpinned by SkyMiles membership and catalyzed through free Wi-Fi to deliver personalized and exclusive in-flight entertainment, more ways to enjoy your favorite onboard food and beverage, and exclusive partnerships with top consumer brands coming this year.

CES
Delta debuts a vision for cross-journey personalization for Delta SkyMiles Members with a goal of a connected journey from home to destination to better serve customers by harnessing the power of preferences.

Delta Sync partners

Beginning in 2023, SkyMiles Members will enjoy exclusive content, access and offers from trusted brands as part of Delta Sync. From loyalty partnerships that are more rewarding at every step, to in-flight entertainment that gives every customer more to discover on every trip – Delta customers expect the very best in food, entertainment, service and reliability at every step.

Customers use mobile devices while seated in Delta Comfort+.
CES
Delta SkyMiles® Members will enjoy exclusive in-flight access to premium entertainment from Paramount+, new destination guides from Atlas Obscura and more in 2023 with Delta Sync.

Delta Sync partners include: 

  • American Express
  • Atlas Obscura
  • New York Times Games
  • Paramount+
  • Resy
  • T-Mobile

Sustainability

Delta Air Lines is launching a first-of-its-kind airline innovation lab to accelerate research, design and testing for a more sustainable future of air travel. Delta Sustainable Skies Lab will feature ongoing work across Delta today, inspire disruptive industry innovation, and scale known tech and actions to reach Delta’s goal of net zero emissions by 2050.

  • Delta Sustainable Skies Lab to bridge the gap between fledgling ideas and proven innovation by focusing on clean fuel, efficient flying operations, revolutionary fleet concepts and sustainable travel & business practices.
  • Vision for Engagement & Ideation Studio complex is a place for employees, partners, futurists, regulators, innovative doers, thought leaders and others to experience and contribute to Delta’s vision and partner toward our goal of net zero by 2050.
CES
The Delta Sustainable Skies Lab, depicted in the vision concept above, will bridge the gap between fledgling ideas and proven innovation by focusing on clean fuel, efficient flying operations, revolutionary fleet concepts and sustainable travel & business practices.

Delta leaders at CES

From sustainability and innovation to membership and personalization, CES attendees heard from Delta leaders discussing a variety of engaging and insightful themes.


E.V.P. and Chief Customer Experience Officer Allison Ausband
Leader bio
Allison oversees the end-to-end customer experience that includes the Innovation and Customer Experience teams and the 56,000 Delta team members who deliver those experiences.

Headshot of Delta's Chief Sustainability Officer Pam Fletcher
Leader bio
Pam leads Delta’s Sustainability and Innovation organization in service of the company’s net-zero future. She and her team are organized around two main focus areas: eliminating Delta’s climate impact from flying via the airline’s fleet, fuel and contrails; and embedding sustainability across the airline’s business to create sustainable, eco-friendly travel and work experiences.
Delta @ CES | Start traveling sustainably
Delta's 2050 sustainability journey is guided by two pillars: eliminating Delta's climate impact from flying and embedding sustainability in everything Delta does. Chief Sustainability Officer Pam Fletcher discusses how the Delta Sustainable Skies Lab will feature work that’s ongoing across Delta today, inspire disruptive industry innovation, and scale known tech and actions to reach Delta’s goal of net zero emissions by 2050.

Ranjan Goswami
Leader bio
Ranjan Goswami (he/him/his) is Senior Vice President – Customer Experience Design. In this position, he leads Delta’s customer data and product strategy efforts, working cross-functionally between the...
Delta @ CES | Marketing Reinvented: Connecting customers with tailored experiences

Dwight James
Leader bio
Dwight James is Senior Vice President — Customer Engagement & Loyalty for Delta Air Lines, and CEO — Delta Vacations, responsible for the airline’s digital strategy, SkyMiles loyalty program, Delta Sky Clubs, and industry-leading partnerships with companies like American Express, Airbnb and Lyft.
Delivering the right message to the right customer at the right time is a focus for Delta. Dwight James shares his perspectives on messages that connect -- from Gen Z, to millennials, to Gen X and older generations.

Tim Mapes
Leader bio
Tim Mapes is Delta's Senior Vice President and Chief Marketing & Communications Officer. He is responsible for the strategy and coordination of Delta’s internal and external communications...
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Wonder Window

Delta SkyMiles® and Starbucks® Rewards came together at CES to give attendees more of what matters. Attendees experienced the interactive “Wonder Window” exhibit at ARIA for special giveaways.

Delta @ CES | Wonder Window
Delta @ CES
At CES, Delta unveiled plans to offer free Wi-Fi for SkyMiles® Members and introduced Delta Sync, the foundation of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.
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Jan 05, 2023 2:30pm