Delta's new uniform collection, which combines high fashion with quality and functionality, will take flight on May 29, 2018 for more than 60,000 uniformed Delta employees. In addition to the go-live date, the airline today announced a partnership with Zappos At Work, a new program from Zappos.com, to supply more than 200 shoe options to complete the look."Delta stands out from the competition because of our unparalleled customer service, and that's what we look for when partnering with other brands," said Ekrem Dimbiloglu, Director – Uniforms. "Zappos expertly balances the need for speed when purchasing online with an unrelenting focus on going above and beyond for the customer. We know that Delta people will receive the best possible customer service thanks to this partnership, and frontline employees were directly involved in the decision to partner with Zappos to ensure the finishing touches for their new uniform look are delivered with care."
Zappos At Work will provide Delta uniformed employees an exclusive 15 percent discount on a microsite full of hundreds of uniform-compliant shoe options. Employees will also receive free shipping and free returns."This partnership gives us the opportunity to put our customer obsession to work," said Joseph Grusman, Senior Director of Marketing at Zappos.com. "The Zappos At Work program brings together our dedicated customer service and our amazing product mix to serve new business partners at scale and we're excited to include Delta in this."
Leading New York fashion designer Zac Posen worked with Delta employees to create the exclusive uniform collection which was unveiled one year ago. Since then, more than three months of wear testing the designs and fabrics on 1,000 Delta people has led to more than 165 changes, including darkening the groundspeed graphite color of the men's suit, re-examining the women's blouse design and restructuring the cargo pockets.
"We couldn't be happier about the role Delta people played in getting these uniforms right," Dimbiloglu said. "When we started this journey almost three years ago, we committed to leveraging employee feedback in every aspect of the new uniform program. And, when the Zac Posen team came on board, they were excited for the chance to create something that transforms the brand and incorporates thoughtful touches and changes from the very people who wear the uniforms every day."
The contemporary line fuses bold color palettes and classic styles, while paying homage to the heritage and iconic design from decades past to elevate the look of Delta employees. And the beloved pink dress isn't going away. Customer service agents and flight attendants will have pink options each October like Posen's V-Neck Dress, female scarf, male and female pocket squares, and men's ties; below-wing employees, like technicians and ramp agents, will sport pink hats.
About Zappos.com: Established in 1999, Zappos.com has quickly become the leading destination in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection. Zappos currently showcases millions of products from over 1,000 clothing and shoe brands. Zappos is also proud to be rated ELITE by STELLAService and was named a J.D. Power 2011 Customer Service Champion, one of only 40 companies so named in the U.S. More information about the customer service philosophy, unique culture and job openings can be found at http://about.zappos.com. More information about Zappos At Work, Zappos' newest scalable business-focused customer service solution can be found at Zappos.com/zappos-at-work. Zappos.com, Inc. is a subsidiary of (AMZN) Amazon.com, Inc.