Delta is pushing in-flight culinary experiences to new heights with an overhaul of its Main Cabin and Delta One international offerings, starting today.
"We're reinventing the onboard dining experience for every customer in the cabin," said Lisa Bauer, Delta's Vice President — On-Board Services. "Our investment in more robust and thoughtful meal options builds on the significant investments we've made over the past few months in things like upgraded cutlery and menu cards that help customers plan their time onboard — all of this together is designed to offer an on-board service that reflects what our customers come to expect at their favorite restaurants."
Here's the experience customers can expect starting March 1, 2018:
New Offerings in Main Cabin on International Routes
Delta is increasing its investment in the international Main Cabin customer experience with upgraded meals that complement enhancements made over the past year. New meals come on the heels of the airline introducing new appetizers and salads last year, and include entrees like:
- Chicken picatta with spinach mushroom risotto
- A pasta duet of roasted vegetable ravioli with mushroom
- Rosemary chicken with carrots, broccoli and seasoned potatoes
Customers in Main Cabin will also enjoy the following:
- Upgraded flatware
- Customer experience menu cards that include details on the in-flight food and beverage offerings and timing for each service
- Complimentary sparkling wine, in addition to beer, wine and spirits
Enhancements to Delta One International Experience
Delta will start expanding its partnership internationally with Los Angeles-based chefs, Jon Shook and Vinny Dotolo, in Delta One on flights from Los Angeles to Sydney, Australia, after customer satisfaction scores skyrocketed in response to the chef duo's Los Angeles-New York (JFK) menu. Favorites like Valdivia zucchini spaghetti, braised flank steak and roasted chicken with a warm bacon vinaigrette promise to bring the taste of savory contemporary dining to flight.
Customers on all Delta One international flights will continue to be served a selection of wines curated by Delta's Master Sommelier, Andrea Robinson that are paired seasonally with each menu.
The Delta One international menu expansion follows the recent announcement that Delta travelers out of Asia will dine on regionally sourced cuisine. Beginning March 1, regionally inspired meals designed by Delta's new, exclusive culinary consulting partners and chefs Jereme Leung and Norio Ueno will launch and pay respect to their Chinese and Japanese cultures so intimately steeped in food traditions. Starting this summer, Delta will also be partnering with Korean chef Woo-Joong Kwon to create regionally inspired meals for customers in flight.
Beginning late March, as part of the airline's focus on personalizing the on-board customer experience, Delta One customers on flights from ATL and JFK will also have the option to pre-select meals to ensure they receive their first choice. Customers eligible to participate in pre-select will receive email communication three days prior to their flight asking them to select their meal. Delta will roll out pre-select to additional markets throughout the year.
"We know that a number of variables combine to make a superior in-flight dining experience," Bauer said. "From fresh, seasonal ingredients, to better serviceware, to the option to pre-order, Delta's in-flight culinary offerings continue to evolve and expand to ensure our customers receive a distinctive, memorable experience at 30,000 feet."
These latest culinary enhancements are part of Delta's multi-billion dollar investment in the overall customer experience. In the past several years, the airline has made significant enhancements to the Main Cabin experience including free Main Cabin meals on select coast-to-coast routes, free mobile messaging, free in-flight entertainment, upgraded Main Cabin snacks, the addition of sparkling wine, access to Wi-Fi on nearly all flights, enhanced blankets and refreshed Flight Fuel food-for-purchase options. Recent upgrades to the Delta One in-flight experience include not only the launch of the cabin's newest menus, curated by Jon Shook and Vinny Dotolo, but also, TUMI amenity kits with Kiehl's products, an Alessi-designed collection of serviceware, Westin Heavenly® In-Flight Bedding, and Delta's new noise-canceling LSTN headphones.
View the infographic below for more about Delta's investment into the international experience: