In the year since returning to service in Cuba, Delta has transported nearly 93,000 customers between the island nation and the U.S. In December 2016, the airline began daily flights for the first time in 55 years connecting Havana with New York-JFK, Miami and Atlanta.
Last November, the Atlanta-based airline was the first U.S. airline to open a City Ticket Office at the Havana sector of La Rampa, which was later expanded to accommodate increased customer demand. Another Delta CTO opened at the Miramar area of Havana Sept. 22.
"The CTO in La Rampa provides the capacity to take care of up to three customers simultaneously, reducing waiting time," said Agustin Durand, Delta's General Manager – Central America and the Caribbean. "We would like to thank our employees for their valuable support delivering operational excellence and great customer service during these past 12 months."
Delta's Miami-Havana and JFK-Havana flights serve the largest and second-largest population of Cuban-Americans in the U.S., respectively. Meanwhile, the Atlanta service provides more than 150 U.S. cities with one-stop access to Cuba from the world's largest airport hub.
The U.S. Department of Transportation awarded Delta the ability to resume nonstop scheduled service to Cuba on Aug. 31, 2016, and the return flights from the three U.S. cities to Havana took place on Dec. 1, 2016.