Updated July 2010
With operations spanning every time zone and nearly 70 countries, Delta employees work around the clock. From maintenance bases to training facilities to reservation call centers to cargo facilities, Delta operates a broad range of business units and subsidiaries to serve the 160 million customers who fly the airline each year.
Delta’s major operational business units and subsidiaries include:
Airport Customer Service: More than 20,000 Delta Airport Customer Service professionals are responsible for ensuring seamless service during the check-in, boarding, lounge and airport connection experience at hundreds of airports around the globe.
Delta Private Jets: Founded in 1984, Delta Private Jets is the only on-demand private jet charter service owned by a major U.S. airline. The company, based in Cincinnati, was the first private jet operator to offer the convenience of a membership card; the first jet card provider to offer a dedicated fleet of aircraft; and the first in the U.S. to allow its customers to earn Delta SkyMiles and Medallion status for their private jet travel.
Delta Cargo: Employing nearly 2,000 people at cargo facilities in nearly every major city Delta serves, Delta Cargo accepts and ships thousands of tons of cargo each day.
Delta Connection: Each day more than 3,600 Delta Connection flights take Delta customers to more than 260 destinations throughout North America, Latin America and the Caribbean. With more than 700 aircraft operated by nine regional airline partners, Delta Connection is the world's largest regional airline system.
DAL Global Services (DGS): Headquartered in Atlanta, DGS provides services such as aircraft ground handling, cargo handling and many other aviation-related services to multiple airline customers at more than 50 airports within the United States, Canada and the Bahamas.
Delta TechOps: More than 8,000 maintenance professionals support the largest airline maintenance, repair and overhaul provider in North America. In addition to providing maintenance and engineering support for Delta's fleet of nearly 800 mainline aircraft, Delta TechOps serves more than 150 other aviation and airline customers around the world.
Flight Operations: With more than 12,000 pilots, Delta Flight Operations supports hub operations throughout the United States as well as in Amsterdam and Tokyo-Narita. The division is responsible for the day-to-day operation of more than 2,200 mainline departures, pilot training, pilot standards, technical support, pilot staffing and scheduling and quality assurance/compliance functions.
Inflight Services: Delta employs more than 20,000 flight attendants systemwide. Delta's flight attendants are responsible for all aspects of onboard safety and service and are based in more than 20 cities worldwide.
Information Technology: Delta's Information Technology division develops, maintains and operates the information systems that touch all segments of Delta’s operations. The divison's responsibilities range from aircraft dispatching and crew scheduling to check-in kiosks and delta.com.
MLT Vacations: A wholly owned subsidiary of Delta, MLT is one of the largest providers of vacations in the United States with services to manage multiple vacation package brands, including Delta Vacations.
Operations Control: More than 600 Delta employees work at the airline’s Operations Control Center in Atlanta to coordinate approximately 800 aircraft and 2,000 daily flights. This airline "nerve center" is responsible for the daily dispatch of aircraft and all related aspects of flight operations, including flight dispatch, operations management, maintenance control, load control, equipment routing, reservations control, crew tracking, revenue management and meteorology.
Regional Elite Airline Services: Headquartered in Minneapolis-St. Paul, this wholly owned subsidiary of Delta provides airport ticket counter, gate, tower coordination and ramp handling services for regional airline flights operated for Delta and its competitors.
Reservations: More than 5,000 Delta Reservations professionals based at 14 call centers worldwide serve more than 120,000 customer calls each day.
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Delta’s Environmental Commitment
Commonly Used Airline Terms