Delta employees continue to work diligently to reaccommodate customers where possible during a day that has seen band after band of strong, sometimes severe, thunderstorm activity in Atlanta, Wednesday.
A perfect combination of unstable air, moisture from the Gulf of Mexico and strong winds converging over the American Southeast impacted Delta’s busiest hub for much of the day. The severe thunderstorms have prompted air traffic control restrictions and the closure of ramp areas resulting in delays, diversions and cancellations.
“Whether it’s rain, sleet, or snow, our team in Reservation Sales and Customer Care have our customers’ back. True to form, they are doing a fantastic job going above and beyond to show our customers the Delta Difference during this busy time by working overtime, doubletime and more to take care of our customers,” said Charisse Evans – Vice President, Reservation Sales and Customer Care.
That expert customer service wasn’t lost on Delta travelers after several stations where flights diverted across the Southeast pulled out all the stops, delivering pizzas, drinks and more planeside. Here, Tweets from customers in Baton Rouge, La., Knoxville, Tenn., Greensboro, N.C., and elsewhere.
Bad weather ATL & other airports. @Delta employees - total pro's. Snacks, water, pizza & much patience. Silvia H - GSO amazed me.— Ronda B.C. (@RondaReport) April 5, 2017
@Delta thank you for delivering pizza to flight 2030. I love you.— Zahra (@DearZahra) April 5, 2017
Knowing that one of the flights from her station in Des Moines was going to divert into Montgomery, Red Coat Julie Kuhlmann started proactive outreach to several customers, helping ensure they were rebooked on later flights as needed. And the customer compliments rolled in, one email noted: “We are sitting in Montgomery, AL waiting for fuel and she calls and gets us confirmed on (another) flight. We are proud and bragging about this more than stellar customer service!!!”
Shoutouts to flight attendants, pilots, technicians and others across the frontline were received as crews dealt with what has been a challenging operational day.
According to Delta’s Supervisor of Meteorology, Stephanie Klipfel, the convective activity has enough energy to bring significant risk of tornadic activity to the area. Delta is anticipating storms to continue to move through the area until 9 p.m. ET Wednesday night.
Delta tactically canceled roughly 350 mainline and Delta Connection flights and more than 60 diversions resulted from a 4-hour long air traffic control ground stop and multiple ramp closures.