Delta announced that it would expand its successful customer Porsche transfer service to New York’s LaGuardia Airport, Seattle-Tacoma International Airport and Detroit Metropolitan Airport during the month of November. As pioneers of partnership programs between airlines and automotive manufacturers, Delta and Porsche have transferred more than 35,000 high-value customers in Atlanta, Los Angeles, Minneapolis/St. Paul and New York-JFK in the last year.
Delta’s program began as a trial at Atlanta Hartsfield-Jackson International Airport in 2011 which expanded to Los Angeles, New York-JFK and Minneapolis/St. Paul.
“Our continuing partnership with Porsche gives us hundreds of opportunities to save the day by offering unexpected pick-ups in an even more unexpected vehicle, with a unique surprise and delight to connect them to their destination,” said Cheryl Scheck, director – Customer Experience.
During a typical day more than 100 high-value customer transfers from gate-to-gate occur at Delta’s largest hub in Atlanta. A video released today highlights how Delta’s team delivers the service in A Day in the Life of its Elite Services representatives.
The service cannot be requested or reserved, but is provided to Delta’s high-value customers based flight operations, connections times between flights and a Diamond Medallion member’s status in the SkyMiles program. Delta’s Elite Services team greets customers at the aircraft boarding door and escorts them with their baggage to an awaiting vehicle to transfer them to their connecting gate.
Transferring select SkyMiles Diamond Medallion customers with Porsche vehicles is just another way that Delta delivers exceptional customer service for its most valuable flyers while providing a unique travel experience. The partnership with Porsche helps support Delta’s 2014 Flight Plan goals to increase ‘net promoter’ scores and reduce missed connections.