Delta has invested billions of dollars in products, services and technology to enhance the customer experience in the air, from installing full flat-bed seats in Delta One to offering complimentary in-flight entertainment. And the airline is also a leader in its commitment to improving the experience on the ground.
Delta has participated in more than $7 billion in airport projects since 2006 and along with its airport partners will be involved in an additional $12 billion worth of facilities infrastructure projects in coming years.
“The Flight Plan (2017 company goals) calls for achievement of key milestones for facility investments in ATL, LAX, LGA, SEA and SLC, and that’s great news for our customers and our employees,” said Holden Shannon, Senior Vice President – Corporate Real Estate. “All of the work being done this year and in the years ahead will not only make for a great customer experience, but will allow for more operational efficiencies as we connect our customers safely and comfortably across the world.”
Here are five key projects to watch in 2017:
New York’s LaGuardia Airport: Making more efficient use of limited space.
Delta, which operates about 275 daily departures from its LGA hub, will replace Terminals C and D at New York’s LaGuardia Airport with a $4 billion state-of-the-art facility, beginning later this year. This project builds on the more than $2 billion the airline has invested in New York airports over the past seven years and will allow us to improve the LGA connecting customer experience.
More new terminal features:
- 37 gates across four concourses connected by a centralized check-in lobby, security checkpoint, and baggage claim.
- 33 of those gates will have access to dual taxiways, resulting in reduced hold outs and taxi time to and from the gate before take-off and after landing.
- A new, larger Delta Sky Club with a Sky Deck, right-sized gate holdrooms and more seating, as well as 30 percent more concessions space than the existing Terminals C and D.
- Additional parking, more efficient arrival and departure roadways and infrastructure to support the future addition of direct rail connectivity from LGA to Manhattan.
Los Angeles International Airport: Relocating to prime real estate.
Later this year, Delta, the fastest-growing carrier at LAX since 2009, will move its operations to co-locate with a number of joint venture and alliance partners. This move is just the first step in a $1.9 billion plan – one of the city's largest such investments – to modernize, upgrade and securely connect Terminals 2, 3 and TBIT over the next seven years in support of the airline's global strategy.
The new space features:
- A private Delta One check-in lounge
- New Delta Sky Club facilities
- Fast check-in for Delta Shuttle services.
Delta will also benefit operationally from an integrated in-line baggage system, dual taxiways between Terminals 2 and 3, and less ramp congestion on the north side of the airfield.
Seattle-Tacoma International Airport: Unlocking growth potential.
Seattle’s favorable geography, strong economy, diverse corporate base and focus on international trade make the city an ideal location for a world-class global hub, but growth in air service was stagnant in part due to constrained international facilities. To remedy this issue, Delta has been closely engaged with the Port of Seattle on the construction of a new $650 million International Arrivals Facility, which, once completed, will support 18 international-capable gates and will be able to process up to 2,600 passengers (up from 1,200 today) to enable more efficient hub operations. Teams expect much of the design work to be completed in 2017. Delta is the largest global carrier at Sea-Tac with more than 150 peak-day departures to more than 40 destinations, including eight long-haul international destinations.
Salt Lake City International Airport: Amenities-rich, connection-friendly layout.
Delta is the largest airline serving Salt Lake City, with more than 260 peak-day departures to nearly 90 cities. The airline is partnering with the airport to overhaul the existing facilities and replace them with a state-of-the-art terminal complex and linear concourses, similar to the Atlanta airport design, that will drive operational efficiencies for this high-connect traffic hub. Construction on the $2.9 billion program began in 2014 and will continue in phases through 2023; the terminal building is scheduled to be completed in 2020.
Hartsfield-Jackson Atlanta International Airport: Modernizing the world's busiest airport hub
Delta is a key partner in a $6 billion master plan that provides for investments in operational and customer experience improvements at the world’s busiest hub airport, driven by Delta’s 1,000 daily departures. A $400 million terminal and concourse modernization slated for completion in 2018 is under way which will improve aesthetics and increase natural light throughout the concourses. As part of that effort, Delta last year launched a $140 million project to modernize 85 gate holdrooms, adjacent corridors and center points on concourses T, A, B and C; that work will continue this year.
Future components of the plan include:
- Construction of Concourse G
- A sixth runway within the existing airport footprint
- A south runway end-around
- Expansion of on-airport parking garages.