Editor's note: The following article may contain information that is not current. For everything you need to know about managing your trip, including using the Fly Delta app and delta.com, visit our Customer Guide to Traveling with Delta. For the most accurate and up-to-date information regarding current waivers, please visit the Waivers page on Delta News Hub, or the current advisories on Delta.com.
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta’s travel waiver offer customers?
If a customer’s flight is cancelled or significantly delayed (90 minutes or more), he or she is entitled to request a refund for the unused portion of the ticket. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta’s travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta’s travel waiver has been extended. Note: The link to the travel waiver has been removed as the link is no longer active.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight between Aug. 8 - Aug. 10 as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.