Charisse Evans, Vice President of Reservation Sales and Customer Care, and colleague Robert Rector talk about how experiences helping individual customers - or in his case, as a customer himself - helped shape the way they approach their jobs.
This story was produced by StoryCorps Custom Services, a division of StoryCorps, whose mission is to preserve and share humanity’s stories in order to build connections between people and create a more just and compassionate world. Learn more at www.storycorps.org. Have a Delta story to share? Get involved here.
Read a transcript of the interview.