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Bots, voice assistants and drones aren’t just trending innovations, they’re a few of the solutions Delta’s global innovation center has been testing to improve customer and employee experiences. “The Hangar” celebrated its first year in operation today with an open house and panel chat featuring Delta Chief Operating Officer Gil ...
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Following media coverage of severe turbulence on other airlines, TODAY national investigative correspondent Jeff Rossen visited Delta's training center in Atlanta to learn how to stay safe when turbulence strikes and how the airline is making a smoother flight possible with its innovative app for pilots. During the segment, Taylor ...
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What will air travel be like 10 years from now? Leaders at The Hangar, Delta’s Global Innovation Center, thought who better to ask than some of the most creative minds around – students at Savannah College of Art and Design. The airline kicked off its first partnership with the university ...
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Delta’s next customer experience solution? It just might be a digital to-do list that prompts customers or employees with actions they should take when something doesn’t go as planned. The creators? Four Delta IT employees who met for the first time at the airline’s Innovative Flight Experience (IFX) employee problem-solving ...
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Customers traveling through B Concourse at Atlanta’s Hartsfield–Jackson International Airport today will notice a more streamlined boarding process at five Delta departure gates. The latest upgrade to the boarding process features branded pillars to create four parallel lanes, keeping customers out of the walkway and providing a separate queuing area ...
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It’s 8:03 a.m. You dozed off and missed the in-flight beverage service – you had been looking forward to grabbing a Starbucks onboard. You’re on approach to CVG, an airport you’ve only been to a few times, and wonder, “What are the chances there’s a Starbucks on the way to ...
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The addition of CLEAR biometric screening lanes at Atlanta’s Hartsfield-Jackson International Airport comes a week after the airline announced similar lanes at New York-JFK and New York-LGA. With today’s launch in Atlanta, 20 of the busiest airports where Delta flies now feature CLEAR service. “Delta is constantly looking for ways ...
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Airports in New York at JFK and LGA have joined 17 of Delta’s busiest airports nationwide in offering a faster way through security at an exclusive rate to U.S.-based SkyMiles Members, thanks to the airline’s partnership with CLEAR. The service is scheduled to expand to Atlanta’s Hartsfield-Jackson International Airport (ATL) ...
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Delta is expanding its ability to develop innovative ways to bolster the customer experience by investing in a program supporting top tech startup talent in Atlanta. The Atlanta-based Engage accelerator, announced Thursday by Mayor Kasim Reed, the Georgia Institute of Technology and the CEOs of Delta, AT&T, Chick-fil-A, Cox Enterprises ...
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Don’t let long airport security lines turn you from a jolly elf into Ebenezer Scrooge this holiday season. A faster way through security is now available at an exclusive rate to U.S.-based SkyMiles Members at some of the busiest airports Delta serves thanks to the airline’s partnership with CLEAR. CLEAR ...