New technological innovation allows agents to rebook and reissue tickets for SkyTeam customers when facing flight delays, cancellations or diversions.
Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta.
Life of the ACS Screenshot
In the latest installment of our Delta job swap series, Airport Customer Service gate agent Ebony Timmons traded places with Technical Operations line maintenance technician Heath Coker. Delta’s ...
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