Jul. 17, 2019
Customers and qualified employees will be able to visually recognize when they hold sign language as a common connection.
Jan. 3, 2019
When a runway was closed in Manila, Philippines and dozens of flights were canceled, Delta people worked tirelessly to find new connections for more than 1,000 customers.
Sep. 27, 2018
In an interview with Delta, Samantha Ponder, host of ESPN's Sunday NFL Countdown, said she appreciates the dependability Delta offers.
Sep. 25, 2018
It was the bottom of the sixth inning, and the outcome turned bleak for Babe Ruth League baseball team, the Norwalk Connecticut All-Stars, before Delta employees from Airport Customer Service and the Operations and Customer Center stepped in to save the day.
Jan. 23, 2018
Delta people from frontline employees to directors learned from TED fellows, leaders, and each other how empathy contributes to unmatched customer service.
Dec. 14, 2017
The Peach Corps' mission: Answer travelers' questions, solve minor problems and guide customers in the right direction, minimizing waiting and frustration.
Oct. 26, 2017
An Atlanta customer service agent made a big difference for a high-school soccer player with big dreams.
Jun. 28, 2017
Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta.
May. 18, 2017
Flight attendants are empowered to deliver enhanced, informed customer recognition.
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