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The airline announces new in-home testing options for customers preparing for travel and gives customers added flexibility, need-to-know information to meet changing travel restrictions
Feb. 19, 2021, 12 p.m.
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The airline is making it easier for customers to navigate evolving travel requirements
Jan. 28, 2021, 5 p.m.
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Delta leaders and partners engaged in a Facebook Live discussion to talk through what travel looks like today and ensure customers have all the information they need when they decide to fly.
Oct. 21, 2020, 5 p.m.
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Bill Lentsch is Chief Customer Experience Officer for Delta Air Lines. In this role, Bill has oversight of In-Flight Service, Airport Customer Service, Reservations and Customer Care, Global Cleanliness, Product and Consumer Insight. Bill and his team are responsible for Delta’s industry-leading customer experience and the teams that make it...
June 15, 2020, 10 a.m.
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In the first of three videos, Chief Customer Experience Officer Bill Lentsch answers questions about Delta's new standard of clean and safety practices.
May 4, 2020, 3 p.m.
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Customers traveling through B Concourse at Atlanta’s Hartsfield–Jackson International Airport today will notice a more streamlined boarding process at five Delta departure gates. The latest upgrade to the boarding process features branded pillars to create four parallel lanes, keeping customers out of the walkway and providing a separate queuing area ...
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Innovation happens every day at Delta. From automated security lanes to dynamic updates on the Fly Delta mobile app, we’re 80,000 people building a better airline for our customers and employees. For us, innovation means improving the way we fly, work and serve at every airport, every day. It’s not ...
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Bill Lentsch, Senior Vice President-Airport Customer Service and Cargo Operations