video  |  People & Culture
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Dec. 18, 2019, 1:02 p.m.
article  |  Global Partners
Technological innovation allows agents to rebook and reissue tickets for SkyTeam customers when facing flight delays, cancellations or diversions Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to ...
June 28, 2019, 10:56 a.m.
video  |  Customer Experience
Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or ...
June 28, 2017, 11 a.m.