Delta has unveiled updates to its Operational Performance Commitment (OPC) following feedback from corporate customers. Delta’s OPC now includes on-time performance using the A0 metric instead of the A14 metric and has also been expanded to now include more than 2,000 corporate accounts. A0 measures the percentage of flights arriving ...

Once again, Delta leads its domestic global competitors American and United in the U.S. Department of Transportation’s metrics for on-time performance, completion factor, fewest baggage handling complaints and fewest overall service complaints. The high finish means Delta achieved the goals of its Operational Performance Commitment. Introduced in August 2015, OPC ...

When Delta’s Operational Performance Commitment was unveiled at the Global Business Travel Association convention in July, corporate customers applauded Delta for “finally taking credit for years of excellent operational performance” and “putting its money where its mouth was” by offering a competitive guarantee. Delta’s industry-first offer commits to compensate corporate ...