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Three Gold ADDY Awards for the Delta Kiosk
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Gil West is executive vice president and chief operating officer for Delta Air Lines. In his current position, Gil leads the team responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta ...
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Updated October 2011 With its roots in an innovative 1997 agreement between KLM and Northwest Airlines and the 2007 JV between Delta and Air France, the Delta, Air France-KLM, Alitalia Joint Venture today is the most evolved model for successful international airline cooperation, providing vast benefits for both consumers and ...
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An international alliance of carriers that coordinate services, including schedules, frequent flier programs and ticket booking, to offer a vast, global network to customers. Members include Delta, Air France/KLM, Aeroflot, AeroMexico, Alitalia, China Southern, Czech Airlines and Korean Air. Associate members include AirEuropa, Copa Airlines and Kenya Airways.
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A city with nonstop flights to an airline’s hub airport.
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The amount of passenger revenue earned per revenue passenger mile during a period of time. Often used to indicate changes in average fare prices.
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The measurement of one paying passenger transported one mile.
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Operating revenue earned per available seat mile during a reporting period; also referred to as unit revenue.
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Also known as yield management, the widespread industry practice of using computer models to set ticket prices based on customer demand.
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Delta’s frequent flier program.
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The center, located in Atlanta, where Delta continuously controls ongoing flight operations of its global network.
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The federal laws under which airline industry unions organize and operate.
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Delta’s elite airport customer service experts, identifiable by their bright red coats. They are specially trained to handle on-the-stop customer issues.
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Flights operated by Delta Air Lines. Does not include flights operated by Delta Connection regional partners.
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Achieved by SkyMiles members who earn a certain number of qualifying miles in a one-year period. The status includes benefits such as upgrades, priority boarding and fee waivers.