The federal laws under which airline industry unions organize and operate.

Red Coats (Article)

Delta’s elite airport customer service experts, identifiable by their bright red coats. They are specially trained to handle on-the-stop customer issues.
The center, located in Atlanta, where Delta continuously controls ongoing flight operations of its global network.

Open Skies (Article)

An aviation treaty between countries that promotes free and open competition.
Achieved by SkyMiles members who earn a certain number of qualifying miles in a one-year period. The status includes benefits such as upgrades, priority boarding and fee waivers.
Miles earned in the SkyMiles program that count toward Medallion status.

Mainline (Article)

Flights operated by Delta Air Lines. Does not include flights operated by Delta Connection regional partners.

Jetway (Article)

The bridge from an airport gate to an aircraft.

Flight Deck (Article)

An aircraft cockpit.

Load Factor (Article)

The percentage of seats on any particular flight that are occupied by paying passengers. Can also be calculated for the entire airline by dividing Revenue Passenger Miles by Available Seat Miles...

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