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Small acts of kindness are adding a personalized touch to service recovery as Delta teams worked to restore operations to normal and care for customers following an outage Monday that disrupted the airline’s flight schedule, causing delays and cancellations. Social media, along with insight from employees on the frontline, gave ...
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More than 40 customers on Tuesday received an update from Delta that they would be flying the last leg of their journey on a private jet. Delta, in partnership with its wholly owned subsidiary, Delta Private Jets, quickly initiated a program to schedule seven flights on Tuesday evening from Atlanta ...
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Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight between Aug. 8 - 10 as a result of Monday’s systemwide outage. The vouchers are available for travel on all Delta and Delta Connection-operated flights. Delta extended ...
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Delta officials anticipate returning to close-to-normal operations Wednesday following an outage Monday that disrupted the airline’s flight schedule. Here are key things to know today: 1. Delta has canceled more than 300 flights today as teams across the airline continue to work to bring an end to the impact of ...
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11 p.m. ET UPDATE: Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Monday’s outage that disrupted the flight schedule. The outlook for Wednesday’s operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal ...
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Delta teams have been working around the world – and around the clock – to take care of customers affected by a loss of power Monday morning that disrupted operations systemwide. A little creativity, thoughtfulness and flexibility have been going a long way as agents do everything they can to ...
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Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers: Q: What does Delta’s travel waiver offer ...
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In a video Tuesday, Delta CEO Ed Bastian updated customers on the outage that led to disruptions in Delta's flight schedule, resulting in hundreds of canceled flights. He noted that the airline had canceled 800 flights Monday, triple the number of mainline Delta cancellations previously during the entire year. “This ...
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Chief Operating Officer Gil West today addressed the cause of the technology failure that disrupted Delta’s operations Monday and he explained why some flight delays and cancellations are continuing. “Monday morning a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a ...
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10 p.m. ET UPDATE: Delta expects more than 100 flight cancellations on Tuesday morning as it continues to recover its operations following a loss of power Monday morning. In addition, Delta anticipates roughly 200 delays affecting morning departures. Those numbers could grow overnight as Delta works to reset the operation ...
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In a video, Delta CEO Ed Bastian apologizes to customers for disruption to airline's operations today, assures that airline employees are working "all hands on deck" to bring flight schedule back to normal. (Transcript of video below.) ED BASTIAN VIDEO TRANSCRIPT I’m Ed Bastian. I’m speaking to you today from ...
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Delta will continue fueling customers with the fastest connectivity experience in the sky by increasing its commitment to 2Ku, Gogo’s industry-leading in-flight Wi-Fi technology, by at least 350 aircraft. This brings Delta’s total 2Ku commitment to more than 600 aircraft in its mainline fleet. 2Ku is next-generation technology that provides ...
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David Morrison was sitting at his desk in the Finance department at Delta’s General Offices on Feb. 13, 2013, when with no warning signs, he went into cardiac arrest. Luckily a coworker stopped by and noticed him resting on his desk. She reached out to wake him, but he fell ...