Virgin Club House with Counters
Step into the Virgin Atlantic Clubhouse at London-Heathrow’s Terminal 3 and you’ll find it’s not your average airport lounge.
May 2015 DOT graphic
Delta excelled compared to most of its competitors in key operations metrics in May, according to U.S. Department of Transportation numbers released this week. Every month, the DOT issues its Air...
Board showing letters and numbers\
SkyMiles members calling to plan a trip, make changes to a current reservation or request other assistance are greeted by a voice-response system that identifies them by name, quickly determines the...
As our plane pushed from gate A19 in Atlanta, I saw a man standing on the ramp. He was prominently holding the American flag, paying tribute as our aircraft slowly taxied by. Despite the hustle of...
Passengers bag in overhead bin
Delta launched a special service this summer to improve the customer experience when boarding. Delta’s Early Valet is a surprise-and-delight service in which Airport Customer Service gate agents...
Delta Employees at NYC Pride Parade
Delta is a long-time supporter of gay rights. So it was with great enthusiasm that CEO Richard Anderson greeted the news today that the U.S. Supreme Court ruled marriage bans are not constitutional,...
Pinning of wings on a flight attendant
After seven weeks of intense training—often spanning more than 10 hours a day, six days a week—Delta’s newest flight attendants were presented with their wings Friday during a graduation ceremony...
Station Manager with Passengers at JFK
After a fire in a Rome terminal forced other airlines into Delta's space, a team approach kept flights running smoothly. Free Gelato helped, too.
Richard Anderson speaking
DETROIT - Delta CEO Richard Anderson took his message of unfair competition to 300 Michigan business leaders, representatives and students, addressing subsidies that state-owned airlines receive from...
Richard Anderson speaking
Ford Field is the latest backdrop against which CEO Richard Anderson will talk about why government subsidies that state-owned Emirates Airline, Etihad Airways and Qatar Airways receive are unfair,...

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