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Delta receives thousands of thank you letters from customers each year. In this one highlighted in the short video above, an Atlanta customer service agent made a big difference for a high-school soccer player with big dreams.

When Matthew found himself in a passport mishap when leaving for the biggest trip of his life, Marcia took on his dilemma as if it were her own.

See how Matthew's story played out, and how he thanked Marcia for her help and support: "I see, through you, that the most important thing is to be remembered by how we genuinely care for others."

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