In a post COVID-world, touchless technology has never been more important. And while most customers have been at home since the COVID-19 pandemic began, a lot has changed at Delta to transform cleanliness and safety so they can feel more confident when they return to travel. One thing that’s remained constant is Delta’s continued commitment to investing in technology that enhances the customer travel experience. Now more than ever we know touchless technology is what our customers want and need to feel safe. Currently, customers traveling direct to an international destination can choose to use facial recognition technology to board flights in Atlanta, Minneapolis, Salt Lake City, New York JFK, Detroit, Los Angeles, Portland and Boston.
- It's completely optional: Using biometrics is a safe, fast and convenient option, but if customers want to opt out, they just let us know. If customers do not want to participate, they just use their boarding passes and passports as they always have. We make sure to communicate at multiple touchpoints that it is optional.
- Your security is our priority: Protecting our customers’ security and privacy is a is a top priority and a responsibility all Delta people take extremely seriously. Built on years of robust testing, this optional technology is proven to be a secure, fast and highly accurate alternative to using a printed passport photo to complete the mandatory verification of an international traveler’s identity– and the vast majority of customers are choosing to use it. Delta policy and federal policy prohibit the use of biometric boarding images for commercial purposes. CBP discards images of U.S. citizens within 12 hours and images of foreign travelers are sent to a secure Department of Homeland Security database.
- It is not a surveillance program: This optional biometrics program uses facial comparison technology to automate document checks that are already required by law for international travel. This should not be confused with the application of facial comparison technology in a public space or in a situation in which the presentation of identity documents is not currently required.
- Accuracy is key: In the latest testing from the National Institute of Standards and Technology (NIST), the top performing algorithms used in this optional biometrics program are close to 99 percent accurate. If a traveler can’t be biometrically matched during the boarding process, a trained staff member will simply ask to inspect the traveler’s passport manually. The combination of a top performing algorithm and highly-trained customer service personnel ensures the highest possible degree of accuracy.
- Biometric identity verification meets federal requirements: As we all know, to travel to another country you must have a valid passport. In fact, in 1952 Congress made it illegal to leave the United States without a passport except for travel within the Western Hemisphere. After 9/11, U.S. Customs and Border Protection (CBP) required airlines carrying passengers internationally to validate their identification documents, and in 2002, Congress added a biometric requirement to the entry-exit immigration system it mandated in 1996. In 2004, Congress mandated that even U.S. citizens traveling in the Western Hemisphere must hold valid passports, passport cards or other approved travel documents. The Delta optional biometrics program simply provides a different option to perform the passport checks we have been required for years by the government to conduct.
- Here’s how it works: Customers pause for an image where they would normally present their passports. An image is encrypted, de-identified of associated biographic information, and sent via a secure channel to CBP’s facial biometric matching service. CBP then verifies a customer’s identity against the CBP image gallery associated with the customer’s passport and sends an indicator back for the customer to proceed. Verifying a customer’s identify against the flight manifest is required by law and has been for many years – facial recognition biometrics is just a different way of performing the same task. CBP then records who has departed the country. If, for some reason, a person does not match, we revert to verifying the person using a passport. Virtually no one is denied boarding from a “no-match” using the facial recognition system.
- Your data: At no time does Delta store or save any customer biometric information, nor are there plans to.
Have questions about how the technology works? Check out this graphic.