Customer Andrew Spaeth was able to give his girlfriend, Rachel Raubolt, the perfect proposal onboard their flight from Atlanta to Chicago, with the help of Delta’s Atlanta-based Airport Experience Team, flights attendants and fellow customers.
A few weeks prior, Andrew tweeted Delta of his plan to propose to Rachel in flight. From there, Red Coat Rondah S. contacted Alice M., Administrative Assistant — In-Flight Service Field Operations, and Michael S., Regional Manager—In-Flight Service Catering Operations, who were thrilled to assist with the request.
Andrew made special cards to pass out to fellow travelers asking if they could take pictures of the proposal. During boarding, Customer Service Agent Brittney M. discreetly passed out the cards that read:
“Hi, my name is Andrew and I’ll be proposing to my girlfriend Rachel on this flight! I’ve got the ring. I’ve got the ‘speech.’ What I don’t have is a photographer, so I have a favor to ask… Please take photos and videos of the proposal, if you’re so inclined, and send them to the number below. I would appreciate it! Thank you.”
At cruising altitude, the flight attendant leader gave the signal, cellphones came out and Andrew got down on one knee. For a few seconds, those watching held their breath as they waited for Rachel to respond, “Yes!” The couple was then celebrated with a basket filled with champagne and chocolates.
“It was a total dream come true and we will forever be grateful,” said Rachel. “The champagne, flowers, balloons…Delta truly went above and beyond!”
Andrew also offered his gratitude to the Delta teams for all their help in planning the proposal.
“We really appreciate you making this day special for us,” said Andrew. “Everything went perfect and we could not be happier!”
The proposal was originally shared on Reddit by a fellow customer who gave play-by-play updates to a rapidly growing number of social followers. As a result, the proposal went viral and received coverage by media outlets such as The Points Guy, Daily Mail and NBC's Today Show.
“Across departments and stations, everyone worked together to make a memorable moment for the couple. Congratulations to Andrew and Rachel,” said Rondah.