Jan 25, 2010
ATLANTA, Jan. 25 /PRNewswire-FirstCall/ -- Delta Air Lines (NYSE: DAL) will invest $1 billion, or about $300 million per year, through mid-2013 to improve the customer experience in the air and on the ground. The capital investment will improve the consistency and level of service provided to Delta's BusinessElite, First Class and elite-level flyers, as well as increasing the efficiency of the airline's fleet. Planned enhancements include:
"Delta's planned fleet and product investments mark the most significant investment we have made in our customers in more than a decade," said Delta CEO Richard Anderson. "Our premium travelers tell us that the comfort of a flat bed seat with direct aisle access, a first class experience on regional jets and in-flight entertainment are important factors in their choice of carrier."
"This investment will be made while staying well within the level of our historical capital expenditures," said Ed Bastian, Delta's president. "Rather than invest in new aircraft, Delta will be spending its capital to improve the quality and consistency of the on-board product and efficiency of the aircraft we already own."
Delta currently offers the most on-demand entertainment among U.S. carriers with more than 100 domestic aircraft equipped with in-seat audio and video on demand. Delta also continues to rapidly expand in-flight Wi-Fi service, which is available on more than 340 aircraft and more than 1,200 flights each day. Delta, the largest operator of Wi-Fi enabled aircraft in the world, plans to have more than 530 aircraft equipped with Wi-Fi by mid-2010.
Delta's upcoming fleet and product investments build on recently announced improvements including the re-launch of the Red Coat program at Delta's international hub at JFK and subsequently at all domestic hubs; the addition of BusinessElite service on Delta's transcontinental routes between New York-JFK and Los Angeles and San Francisco; the introduction of the full flat bed seats on all flights between the United States and London-Heathrow; and the announcement of plans to create a domestic hub at Delta's No. 1 business airport - New York-LaGuardia, subject to government approvals.
Delta Air Lines, the world's No. 1 airline, serves more than 160 million passengers each year. With its unsurpassed global network, Delta and the Delta Connection carriers offer service to 368 destinations in 66 countries on six continents. Delta employs more than 70,000 employees worldwide and operates a mainline fleet of nearly 800 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France KLM. Including its worldwide alliance partners, Delta offers customers more than 16,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, the world's largest airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Customers can check in for flights, print boarding passes, check bags and flight status at delta.com.Photo: http://www.newscom.com/cgi-bin/prnh/20090202/DELTALOGO
SOURCE: Delta Air Lines
Web site: http://www.delta.com/