Leader bio: Allison Ausband, S.V.P. ‐ In‐Flight Service
By Delta Air Lines · posted March 3, 2016
Allison Ausband is Senior Vice President – In-Flight Service for Delta Air Lines, leading a team of 22,000 flight attendants, supervisory and support personnel around the globe, as well as the onboard food and beverage experience.
Her key responsibilities include developing ways to engage customers on board Delta flights while maintaining a focus on safety, and building upon Delta’s “great place to work” philosophy.
She previously served as Vice President – Reservation Sales and Customer Care, where she was responsible for 10 customer engagement centers in four countries, with approximately 5,000 employees who handle an average of 37 million customer contacts each year and generate approximately $2.2 billion in annual sold revenue.
Under Allison’s leadership, Reservation Sales launched and developed Delta’s social media customer service model as well as a home-based employment program, creating a new virtual workforce culture that yields more than $2 million in savings each year. She also led the corporation’s strategy to move from the bottom to the No. 2 position in DOT Consumer rankings.
Allison began her career at Delta in May 1985 as a flight attendant. Before joining Reservation Sales, she was Managing Director – In-Flight Service, responsible for the performance of 20,000 Delta flight attendants and where she created the first employee engagement team.
Currently, Allison is a member of Leadership Atlanta Class of 2014, is Delta’s executive sponsor for human trafficking, and serves on the Board of Directors for Delta Community Credit Union, the Board of Trustees for the William R. and Sara Babb Smith Foundation, the UGA Board of Trustees, and the UGA Board of Visitors. She is also an active member of her local church serving on the personnel committee.
Allison received a bachelor’s degree in Journalism from the University of Georgia.