Customer Experience
Delta’s new premium lounge experience will launch in JFK, LAX and BOS. In addition, Delta Sky Club will debut in Charlotte, add a second Club in Seattle, and expand the existing Miami and LGA Clubs.
Delta's onboard menu is regularly refreshed and seasonally inspired, and in 2024 customers will see international eats from acclaimed chef Peter Cho and new comforting classics from Delta partner and star chef Mashama Bailey as well as the return of Tip Top Margaritas.
Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.
Let the music guide you through the stories of Miami, Medellín and beyond as Delta and Spotify unveil “The Passport Sessions.” The new collaborative series, available exclusively on Delta in-flight entertainment, is an ode to the shared human experience where the journey is just as important as the destination.
On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.
New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.
Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.
This holiday travel season, SkyMiles Members have even more ways to enjoy their time on board and beyond. With Delta Sync Wi-Fi, customers can shop holiday sales with an exclusive Walmart+ promotion, play new games from New York Times Games, explore new destinations from Atlas Obscura and more.
Beginning Nov. 14, the Window Seat Shop is open to customers traveling through John F. Kennedy International Airport’s Terminal 4 and online at delta.com/windowseatshop.
Julieta McCurry, V.P. of In-Flight Entertainment and Connectivity, unveils our new partnership to bring fast, free Wi-Fi on regional aircraft, shares key customer experience insights and provides answers on what’s next for Delta’s connectivity rollout in 2024.
The Concourse A expansion at Salt Lake City International Airport is now complete with the addition of 13 new gates, bringing Delta’s total number of gates to 50 as the airline provides more than 230 peak-day departures at SLC.
Delta will adjust the number of Medallion Qualification Dollars (MQDs) required to achieve 2025 Medallion Status, further enhance the Million Miler program, update Delta Sky Club access policies for eligible Card Members and enhance options for Rollover Medallion Qualification Miles (MQMs).<br><a href="https://news.delta.com/note-ed-thank-you-your-feedback-skymiles-program… NOTE FROM ED: Thank you for your feedback on the SkyMiles Program</a>
Delta is taking the in-flight experience to new heights this fall. Customers will enjoy an all-new seatback entertainment experience through Delta Sync rolling out to select aircraft now, and a fresh selection of hit movies and shows.
Delta flight attendants are not only experts in providing elevated service to our customers but are also safety professionals who are trained and equipped with the tools to respond during in-flight medical events.