Fast, free onboard Wi-Fi: Your Questions Answered
Delta’s new free Wi-Fi rollout is gaining momentum as Delta SkyMiles Members® on most domestic mainline routes can now enjoy fast, free Wi-Fi presented by T-Mobile and unlock curated experiences through Delta Sync exclusives. Announced by CEO Ed Bastian at CES 2023, the airline has doubled down on its commitment to making the aircraft the ultimate platform for entertainment and discovery.
As of July 1, nearly 1 million customers have signed up for Delta SkyMiles to access fast, free Wi-Fi presented by T-Mobile, with more than 20 million free sessions logged onboard.
As of July 1, teams led by Delta TechOps have outfitted nearly 600 domestic mainline aircraft with Wi-Fi that more closely matches what customers would find at home. Full availability across Delta’s global fleet, including international and regional aircraft, is planned by the end of 2024.
With even more routes coming online with fast, free Wi-Fi and Delta Sync exclusives later in 2023, read on for common questions about what to expect on board.
HOW DO I KNOW IF FREE WI-FI IS AVAILABLE ON MY FLIGHT?
As of July 1, Delta offers free Wi-Fi on nearly 600 aircraft serving Delta’s most popular routes, with full availability across Delta’s global fleet planned by the end of 2024. Visit delta.com/wifi for more information on what Wi-Fi service to expect on your next flight.
Customers can identify free Wi-Fi-ready aircraft when booking their flight on delta.com by noting the “fast-streaming Wi-Fi” indicator denoted on a search result, referencing pre-flight emails and app notifications, or by looking for the new decal located near the boarding door. See below for a preview of what to keep an eye out for while boarding.
Already traveling on a flight with the above decal? Great. Customers do not need to take additional action to find Delta Sync exclusives when connecting to onboard Wi-Fi. Simply connect to onboard Wi-Fi and log in with SkyMiles credentials to discover the power of Delta Sync. Not a Member? No problem. Join SkyMiles for free prior to travel or onboard as you connect.
HOW DO I CONNECT TO FREE WI-FI?
Connecting to onboard Wi-Fi is easier than ever. Once on board and in airplane mode, customers can select the “DeltaWiFi.com” network in their device’s settings. After connecting, customers simply enter their SkyMiles® number and password for free Wi-Fi from pushback to park. Forget to create a free SkyMiles account on the ground? No problem. Customers can join for free directly from the login page, if needed.
Customers who prefer to not have a SkyMiles account have the option to purchase Wi-Fi access.
HOW LONG DO I HAVE TO WAIT AFTER BOARDING BEFORE I CONNECT TO FREE WI-FI?
Delta’s new free Wi-Fi system is available from pushback to park. Once the boarding door closes, customers are free to connect to the onboard Wi-Fi network, log in with their SkyMiles number and password, and enjoy their favorite content en route to their destination.
WHAT CAN I DO ONCE CONNECTED TO FREE WI-FI?
Stream, browse, email, scroll, swipe — you name it, it’s been tested.1 Delta put its Wi-Fi through meticulous testing to ensure it can deliver an experience like what customers would find at home. Powered by Viasat Ka-Band satellite connectivity, the system was designed to offer streaming-quality connectivity at every seat.
But Delta isn’t stopping there. Once connected to free Wi-Fi, Delta SkyMiles® Members will have in-flight access to Delta Sync exclusives – a first-of-its-kind platform that curates the onboard experience for customers. After logging in, customers will land on the “My Exclusives” screen and enjoy premium entertainment and unique offers from brands they know and love in the air and on the ground, including T-Mobile, American Express, Paramount+, and New York Times Games. Customers can navigate to the “My Trip” tab on Delta Sync exclusives for destination-specific content and experiences from premium brands Resy and Atlas Obscura, as well as other information relevant to their trip.
CAN I LOG IN WITH MY EXISTING INTELSAT (GOGO) SUBSCRIPTION?
Those with an existing Intelsat subscription can still use their credentials to connect onboard most flights where free Wi-Fi is not available.2 Delta plans to bring fast, free Wi-Fi for SkyMiles Members to nearly its entire domestic mainline fleet by the end of 2023.3 Delta Sync exclusives is not available on Intelsat-equipped aircraft.
WILL I GET FASTER SPEEDS IF I PAY FOR WI-FI ACCESS?
No. We built our new Wi-Fi system to offer the same fast, reliable connection regardless of how you connect.
CAN I CONNECT ON MULTIPLE DEVICES AT THE SAME TIME?
Yes. Simply login with valid SkyMiles credentials on the device you wish to connect and enjoy fast, free Wi-Fi for the duration of your flight.
WILL INTERNATIONAL FLIGHTS GET FREE WI-FI?
Yes! Delta plans to bring free Wi-Fi onboard its entire global fleet by the end of 2024. In March, Delta and Viasat announced plans to bring Ka-Band in-flight satellite connectivity onboard Delta’s international-serving widebody fleets. As upgrades begin on these fleets this year, customers traveling internationally on select flights can purchase Wi-Fi with the same fast speeds they would experience flying domestically with the new free Wi-Fi experience planned to launch on these upgraded aircraft in 2024.
I USUALLY TRAVEL WITH KIDS. CAN THEY USE FREE WI-FI?
Yes. A parent or guardian can obtain Delta SkyMiles accounts for children younger than 16.
For more information on Delta’s Wi-Fi, visit delta.com/wifi.
Through the warmth and service of the Delta people and the power of innovation, Delta never stops looking for ways make every trip feel fit for you.
1 Voice and video calling is not allowed.
2 Delta SkyMiles-enabled free Wi-Fi service is not available on Intelsat-equipped aircraft.
3 Does not include Boeing 717 aircraft or Delta Connection partner-operated two-class Regional aircraft (CRJ-700, CRJ-900 and Embraer E170 and E175).
