Fast, free onboard Wi-Fi: Your Questions Answered

Delta’s Wi-Fi is set for a big upgrade, with fast, free Wi-Fi coming soon to more domestic mainline routes. Announced by CEO Ed Bastian at CES 2023, the airline became the first major U.S. carrier to offer free Wi-Fi as a core element of its customer experience.1

READ MORE | Delta introduces fast, free onboard Wi-Fi

Since installing fast-streaming satellite connectivity on the first Airbus A321ceo in early 2021, teams led by Delta TechOps have outfitted more than 200 domestic mainline aircraft with Wi-Fi that more closely matches what customers would find at home. As of Feb. 1, Delta will offer free Wi-Fi on more than 500 aircraft serving Delta’s most popular routes, with full availability across Delta’s global fleet planned by the end of 2024 in partnership with T-Mobile.

With even more routes coming online with free Wi-Fi in 2023, read on for common questions about what to expect on board.

HOW DO I KNOW IF FREE WI-FI IS AVAILABLE ON MY FLIGHT?

As of February 1, Delta will offer free Wi-Fi on more than 500 aircraft serving Delta’s most popular routes, with full availability across Delta’s global fleet planned by the end of 2024.

Customers can tell whether they are on a free Wi-Fi-ready aircraft by looking for the new decal located near the boarding door. See below for a preview of what to keep an eye out for.

Customers can tell whether they are on a free Wi-Fi-ready aircraft by looking for the new decal located near the boarding door.

HOW DO I CONNECT TO FREE WI-FI?

Connecting to onboard Wi-Fi is easier than ever. Once on board, customers can select the “DeltaWiFi.com” network in their device’s settings. After connecting, customers simply enter their SkyMiles number and password for free Wi-Fi from pushback to park. Forget to create a free SkyMiles account on the ground? No problem. Customers can join directly from the login page, if needed.

Customers who prefer to not have a SkyMiles account have the option to purchase Wi-Fi access for a flat rate of $10 per device per flight.

WHAT CAN I DO ONCE CONNECTED TO FREE WI-FI?

Stream, browse, email, scroll, swipe — you name it, we’ve tested it.2 We put our Wi-Fi through meticulous testing to ensure it can deliver an experience like what you would find at home. Powered by Viasat Ka-Band satellite connectivity, our system was designed to offer streaming-quality connectivity at every seat onboard.

CAN I LOG IN WITH MY EXISTING INTELSAT (GOGO) SUBSCRIPTION?

Those with an existing Intelsat subscription can still use their credentials to connect onboard flights where free Wi-Fi is not available.3 Delta plans to bring fast, free Wi-Fi for SkyMiles Members to nearly its entire domestic mainline fleet by the end of 2023.4

CAN I CONNECT ON MULTIPLE DEVICES AT THE SAME TIME?

Yes. Simply login with valid SkyMiles credentials on the device you wish to connect and enjoy fast, free Wi-Fi for the duration of your flight.

I USUALLY TRAVEL WITH KIDS. CAN THEY USE FREE WI-FI?

Yes. A parent or guardian can obtain Delta SkyMiles accounts for children under the age of 16 or allow their children to use the parents’ existing credentials if desired.

CAN I CONNECT ON MULTIPLE DEVICES AT THE SAME TIME?

Yes. Simply login with valid SkyMiles credentials on the device you wish to connect and enjoy fast, free Wi-Fi for the duration of your flight.

For more information on Delta’s Wi-Fi, visit delta.com/wifi.

Through the warmth and service of the Delta people and the power of innovation, Delta never stops looking for ways make every trip feel fit for you. Follow more from Delta’s CES 2023 presentation on Delta News Hub.

1 U.S. carriers with more than 30 million DOT enplanements, January-September 2022 (source: DOT Air Travel Consumer Report, November 2022).

2 Video calling is not allowed.

3 Delta SkyMiles-enabled free Wi-Fi service is not available on Intelsat-equipped aircraft.

4 Does not include Boeing 717 aircraft or Delta Connection partner-operated two-class Regional aircraft (CRJ-700, CRJ-900 and Embraer E170 and E175).

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Jan 05, 2023 2:30pm