Customer Experience

To tie a bow on the airline’s Centennial year, Delta will celebrate those who show care and generosity with limited-edition Holiday Medallion cards, redeemable for exclusive gifts 

Delta is deploying cutting-edge technology like AI and automation to ensure your bags arrive on time, during the holidays and beyond.

SkyMiles® Members can look forward to refreshed Choice Benefits and easy ways to earn MQDs toward 2026 Medallion Status. And with MQD thresholds for 2027 staying the same, Members can plan confidently while making the most of earning opportunities before Dec. 31. 

Save time with App Bag Drop, now in most Delta hubs.  

New AI innovation helps Delta people deliver record bag handling performance. 

Delta and Uber are giving Members new ways to earn and travel with ease – including a new pilot program at LaGuardia Airport (LGA) designed to enhance the airport drop-off experience just in time for the holidays.  

Delta Locals, a new digital storytelling platform, allows those with wanderlust to discover their next perfect trip with recommendations tailored by and from the community.

Delta is introducing Delta Comfort Basic, a new travel experience on sale today in very select markets for travel on or after Nov. 19. This new offering is designed to give customers more choice – allowing them to tailor their journey based on what matters most to them, whether it’s comfort, value or convenience.   

As Delta looks toward the next century of flight, the airline is unveiling a new uniform collection for its above- and below-wing employees that honors its legacy and embraces its future. 

Delta’s new uniform program, years in the making, is more than just fabric and fit — it's a testament to Delta’s commitment to its people and its brand.

Delta Concierge, an AI-powered assistant in the app designed to deliver real time, personalized support to SkyMiles Members, is now rolling out to select customers in beta form. It will launch with limited functionality and evolve over time as Delta teams listen to and learn from customer feedback. 

The nearly 34,000-square-foot space in the newly expanded Concourse B seats 600 guests and is the second largest in the Delta Sky Club network.

Just when you thought you had explored every corner of your coffee obsession, your favorite loyalty partners, Delta Air Lines and Starbucks, are brewing up The In-Air Coffeehouse – a first-of-its-kind experience available exclusively for SkyMiles Members.

Delta’s new partnership with Crunchyroll brings the vibrant world of anime to the skies. SkyMiles Members can log in to Delta Sync Wi-Fi to unlock an exclusive offer to stream Crunchyroll’s full and expansive anime catalog for free for 24 hours (no form of payment required), and all customers are invited to discover and enjoy fan-favorite series on seatback screens.  

Delta is once again redefining the onboard dining experience with its newest culinary collaboration, teaming up with globally renowned chef and humanitarian, José Andrés.

The latest 7.5 app update is here, empowering travelers with greater flexibility, enhanced visibility, and new self-service features to simplify every step of the customer journey.

Delta remains the Official Commercial Airline of the Atlanta Hawks and State Farm Arena, continuing to deliver unforgettable moments through partnership assets like the SkyMiles Upgrades Platform.  

Starting Oct. 1, Delta’s updated products and new travel experiences officially take flight. Learn how these new experiences will shape your next journey with us.  

Discover how SkyMiles Membership and the Delta app work together to simplify travel, unlock exclusive benefits and turn everyday moments into miles. From booking and upgrades to partner perks and real-time trip management, everything you need is right at your fingertips.

YouTube is now onboard as the newest partner to join Delta’s industry-leading in-flight entertainment experience. The partnership brings ad-free access to a selection of YouTube videos, podcasts and music playlists onboard. Plus, SkyMiles Members logged in to Delta Sync Wi-Fi can unlock a 14-day free preview of YouTube Premium on Delta Wi-Fi-enabled flights within the U.S – no form of payment required. Learn more below and on delta.com/youtube. 

SkyMiles Members have more ways than ever to earn and enjoy Medallion® Status—no flight required. With Medallion Qualification Dollars (MQD) thresholds to qualify for 2027 Medallion Status remaining unchanged, it’s easier to plan and track progress toward Diamond, Platinum, Gold or Silver. From everyday purchases to exclusive experiences, here are three ways to make the most of your Membership.

Delta is bringing back 12Status — a Washington-based SkyMiles loyalty program named in honor of the Seahawks’ beloved fanbase — to reward Seahawks fans for the team’s performance on the field. 

Delta is delivering a seamless travel experience — on the ground and in the air—through industry-leading government partnerships and cutting-edge technology. 

This summer, SkyMiles® Members can keep their adventures going with Beyond the Summer – Delta’s summer retail event featuring limited-time offers across flights, vacation packages, shopping and more. Plus, a new partnership with premium car rental brand SIXT offers even more ways to earn miles on the go. 

Seasonal flavors and refreshing sips take flight this summer as the airline rolls out new menu items, new partnerships and more choices for customers.

Delta has unveiled a new premium lounge at Lagos Airport on July 1, ahead of deploying its newest aircraft, the A350-900 and A330-900neo, on U.S. routes this October, boosting capacity and comfort for Nigerian travelers. 

Delta reinforces its commitment to Seattle with the launch of new nonstop service to Barcelona and Rome and the debut of two premier experiences—a Delta One Lounge and Delta Sky Club— in one 24,000-square-foot-space inspired by the Emerald City.

Operating more than 220 daily departures from LGA, Delta remains the airport’s largest carrier, and the fully modernized Terminal C continues to deliver greater comfort, efficiency and signature hospitality just in time for the busy summer travel season. 

Delta takes the art of sleeping above the clouds to new heights with upgrades for its most premium cabin, Delta One, noting the sleep experience is customers’ top priority throughout the onboard experience.

Starting May 15, customers shopping and booking tickets for travel on or after Oct. 1 will start to see a new shopping experience when on Delta.com and in the Fly Delta app – one that lets them shop for and select the travel that best suits their needs and preferences.  

Delta Air Lines is enhancing its Fly Delta app this summer with real-time flight updates, personalized notifications, seamless travel documentation support and more – giving customers greater control through expanded self-service features and a more connected travel experience.

From road to runway, getting to your destination just got more rewarding. Starting this week, SkyMiles Members can visit delta.com/uber to link their SkyMiles and Uber accounts and automatically earn miles on eligible rides and orders. 

The 24,000-square-foot Concourse D Club seats over 500 guests, more than any other Delta Sky Club in Atlanta.

Delta Air Lines is bringing the sights and sounds of Augusta National Golf Club to the airport, welcoming those who land at Augusta Regional Airport (AGS) to a delight of senses to kick off their experience at the Masters.  

Read the latest on international and regional rollout of fast, free Wi-Fi. 

Learn more about a Nigerian travel journalist's experience at Delta's headquarters.

There are more ways than ever to start enjoying immediate benefits for being a Delta SkyMiles® Member, and more opportunities to unlock Delta’s coveted Medallion® Status. 

Delta is consistently recognized for excellence in customer experience, operational performance and workplace culture. 

Fueled by customer feedback, Delta Business introduced three significant innovations that promise to deliver more value to corporate and agency partners. 

Popular demand is driving Delta and Shake Shack to expand service in the skies and celebrate with a surprise for Uber waitlisters. Other menu refreshes are also coming for this spring.  

Recognized as the busiest airport in the world, Hartsfield-Jackson International Airport (ATL) serves as a major hub for Delta, with convenient one-stop flights to cities across the United States.

This spring, Delta will begin serving Champagne Taittinger in its Delta One cabin on international flights.

The 2025 Medallion Year kicked off Feb. 1, 2025 and runs through Jan. 31, 2026 – bringing with it opportunities for SkyMiles Medallion Members to maximize their Status. From customizable new bag tags to exclusive rewards and experiences, Delta’s loyalty program continues to deliver value to Members. 

The majority of Delta’s 200M+ yearly customers have access to fast, free Wi-Fi today. With exclusive linkups with YouTube, DraftKings and more on the way, SkyMiles Members have much to look forward to onboard in 2025.

Learn about a Ghanaian doctor's experience assisting an ailing passenger onboard a Delta flight, with the help of Delta flight crew.

Learn more about Delta's Sky Club expansions, openings and upgrades for 2025.

We asked our most frequent flier how he uses his miles, what tips and tricks he’s picked up and what he’s looking forward to ahead of Delta’s centennial year. 

Delta’s appearance at the tech event commemorated a century of groundbreaking aviation milestones and the airline’s commitment to innovation, all powered by people.

The 14,000-square-foot Club located in Concourse A seats 246 guests and is suited for business and leisure travelers alike. 

Learn more about Delta One premium cabin's delectable range of continental and traditional culinary delights, designed to satisfy your appetite while you soar across the skies.

For Ghanaian passengers desiring home cooking on board the ACC-JFK route, Delta Air Lines provides the comfort of local flavors modified by customer feedback in flight, just in time for holiday travel. 

For those planning to attend CES, the most powerful tech event in the world, read on for details on Delta's full keynote experience.

Accessible through the Delta Sky Club on Concourse E at Boston Logan International Airport, the 6,700-square-foot exclusive dining lounge will offer guests a one-of-a-kind culinary experience and includes details that pay homage to Boston's maritime heritage.

Delta’s first-of-its-kind partnership with Shake Shack will begin on flights out of Boston on Dec. 1, with plans for expansion to other U.S. markets throughout 2025. 

Learn about the robot helpers in Incheon Airport that provide invaluable assistance to customers across their travel journeys.

Launching on Nov. 18, Delta’s even-better SkyMiles Experiences platform is curated with SkyMiles Members in mind – giving them more ways to use their miles and access to unforgettable experiences beyond travel.

Ever wish you could check off your holiday shopping list (without having to check it twice!) while soaring at 30,000 feet? Delta’s new limited-edition, Member-inspired holiday collection is now available to order from the Delta Shop while logged in to Delta Sync Wi-Fi. 

Just in time for the holidays, Delta is refreshing its one-of-a-kind seasonal wine program and adding new delicious snacks and meals designed in partnership with award-winning chefs.   

Customers traveling on Delta can look forward to a new, more accessible flight map designed with those with low-vision disabilities at the forefront, ensuring even more travelers can enjoy the flight map effortlessly and independently.

Go behind the scenes with two teams who play a key part in the product strategy and engineering aspect of a nose-to-tail cabin redesign.

Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month. 

SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.

Explore Korea's Incheon International Airport and its abundant facility offerings.

Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.

New cabin design enhances customer experience and showcases the future of flying with Delta. Debuting on a narrowbody Boeing 757 aircraft that will begin flying on domestic and short haul international routes later this fall, followed by a widebody Airbus A350 in early 2025. 

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX. 

As part of the Hispanic heritage month collection, Delta will introduce a range of content from TelevisaUnivision across its in-flight entertainment, beginning with a variety of films in September and expanding to include television series in October.

One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV. 

Delta is the first U.S. airline to provide a dedicated program for all business travelers — regardless of their company’s size or relationship with Delta.  

More than 720 aircraft are currently operating with fast, free Wi-Fi – connectivity on an unprecedented scale. Work to expand free Wi-Fi into additional long-haul international routes is underway, but we are taking more time to test and enhance our service to ensure our customers get the best experience possible before bringing it to additional markets.

Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.  

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

As demand for premium travel experiences continues to grow, Delta will offer Delta Premium Select on select JFK-LAX flights beginning in September. Fast, free Wi-Fi presented by T-Mobile will be available on all flights between JFK and LAX by the end of September.

CEO Ed Bastian sent the following email to Delta SkyMiles members on Wednesday, May 22, updating them on the investments Delta is making to elevate their experience and inspiring them ahead of their summer travels.

Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community.

Ahead of his appearance as a keynote speaker at APEX TECH in Los Angeles, Ekrem Dimbiloglu, Delta's Managing Director of Customer Experience, Delta Studio & Wi-Fi, talks to APEX Insights about the carrier’s groundbreaking reinvention of its in-flight entertainment and connectivity offering – from the team behind the product to features and more.

Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.

Let the music guide you through the stories of Miami, Medellín and beyond as Delta and Spotify unveil “The Passport Sessions.” The new collaborative series, available exclusively on Delta in-flight entertainment, is an ode to the shared human experience where the journey is just as important as the destination.

On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.

New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.

TSA PreCheck® Touchless ID Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.

The west headhouse, which features self-service kiosks to drop bags and/or print boarding passes, gives customers another entry point to easily check in and get to security. Later this summer, Delta expects to implement digital ID technology at bag drop and security checkpoints, allowing eligible customers to use their biometric data to more seamlessly move through the airport.

The spacious terminal comes equipped with modernized digital tools to expedite the check-in process and boasts a dazzling new 22,000-plus-square-foot Delta Sky Club—more premium space for customers to relax and recharge before flights.

As part of the first-of-its-kind arrangement, the companies will work together to integrate a Joby-operated service into Delta’s customer-facing channels

Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.

On April 20, the first phase of the new Delta Sky Way at LAX officially opened to customers, along with the terminal’s new, premier Delta Sky Club. The joint $2.3 billion investment in partnership with Los Angeles World Airports is slated for completion next year.

As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.

Delta customers in Detroit can use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.