Customer Experience

Delta takes the art of sleeping above the clouds to new heights with upgrades for its most premium cabin, Delta One, noting the sleep experience is customers’ top priority throughout the onboard experience.

Starting today, the way you shop for flights on Delta.com and on the Fly Delta app is changing, with new travel experiences that can be customized to your needs and preferences. Read more about what these new experiences mean for you – so you can be ready when they officially take off this fall.  

Starting May 15, customers shopping and booking tickets for travel on or after Oct. 1 will start to see a new shopping experience when on Delta.com and in the Fly Delta app – one that lets them shop for and select the travel that best suits their needs and preferences.  

Delta Air Lines is enhancing its Fly Delta app this summer with real-time flight updates, personalized notifications, seamless travel documentation support and more – giving customers greater control through expanded self-service features and a more connected travel experience.

From road to runway, getting to your destination just got more rewarding. Starting this week, SkyMiles Members can visit delta.com/uber to link their SkyMiles and Uber accounts and automatically earn miles on eligible rides and orders. 

The 24,000-square-foot Concourse D Club seats over 500 guests, more than any other Delta Sky Club in Atlanta.

Delta Air Lines is bringing the sights and sounds of Augusta National Golf Club to the airport, welcoming those who land at Augusta Regional Airport (AGS) to a delight of senses to kick off their experience at the Masters.  

Read the latest on international and regional rollout of fast, free Wi-Fi. 

Learn more about a Nigerian travel journalist's experience at Delta's headquarters.

There are more ways than ever to start enjoying immediate benefits for being a Delta SkyMiles® Member, and more opportunities to unlock Delta’s coveted Medallion® Status. 

Delta is consistently recognized for excellence in customer experience, operational performance and workplace culture. 

Fueled by customer feedback, Delta Business introduced three significant innovations that promise to deliver more value to corporate and agency partners. 

Popular demand is driving Delta and Shake Shack to expand service in the skies and celebrate with a surprise for Uber waitlisters. Other menu refreshes are also coming for this spring.  

Recognized as the busiest airport in the world, Hartsfield-Jackson International Airport (ATL) serves as a major hub for Delta, with convenient one-stop flights to cities across the United States.

This spring, Delta will begin serving Champagne Taittinger in its Delta One cabin on international flights.

The 2025 Medallion Year kicked off Feb. 1, 2025 and runs through Jan. 31, 2026 – bringing with it opportunities for SkyMiles Medallion Members to maximize their Status. From customizable new bag tags to exclusive rewards and experiences, Delta’s loyalty program continues to deliver value to Members. 

The majority of Delta’s 200M+ yearly customers have access to fast, free Wi-Fi today. With exclusive linkups with YouTube, DraftKings and more on the way, SkyMiles Members have much to look forward to onboard in 2025.

Learn about a Ghanaian doctor's experience assisting an ailing passenger onboard a Delta flight, with the help of Delta flight crew.

Learn more about Delta's Sky Club expansions, openings and upgrades for 2025.

We asked our most frequent flier how he uses his miles, what tips and tricks he’s picked up and what he’s looking forward to ahead of Delta’s centennial year. 

Delta’s appearance at the tech event commemorated a century of groundbreaking aviation milestones and the airline’s commitment to innovation, all powered by people.

The 14,000-square-foot Club located in Concourse A seats 246 guests and is suited for business and leisure travelers alike. 

Learn more about Delta One premium cabin's delectable range of continental and traditional culinary delights, designed to satisfy your appetite while you soar across the skies.

For Ghanaian passengers desiring home cooking on board the ACC-JFK route, Delta Air Lines provides the comfort of local flavors modified by customer feedback in flight, just in time for holiday travel. 

For those planning to attend CES, the most powerful tech event in the world, read on for details on Delta's full keynote experience.

Accessible through the Delta Sky Club on Concourse E at Boston Logan International Airport, the 6,700-square-foot exclusive dining lounge will offer guests a one-of-a-kind culinary experience and includes details that pay homage to Boston's maritime heritage.

Delta’s first-of-its-kind partnership with Shake Shack will begin on flights out of Boston on Dec. 1, with plans for expansion to other U.S. markets throughout 2025. 

Learn about the robot helpers in Incheon Airport that provide invaluable assistance to customers across their travel journeys.

Launching on Nov. 18, Delta’s even-better SkyMiles Experiences platform is curated with SkyMiles Members in mind – giving them more ways to use their miles and access to unforgettable experiences beyond travel.

Ever wish you could check off your holiday shopping list (without having to check it twice!) while soaring at 30,000 feet? Delta’s new limited-edition, Member-inspired holiday collection is now available to order from the Delta Shop while logged in to Delta Sync Wi-Fi. 

Just in time for the holidays, Delta is refreshing its one-of-a-kind seasonal wine program and adding new delicious snacks and meals designed in partnership with award-winning chefs.   

Customers traveling on Delta can look forward to a new, more accessible flight map designed with those with low-vision disabilities at the forefront, ensuring even more travelers can enjoy the flight map effortlessly and independently.

Go behind the scenes with two teams who play a key part in the product strategy and engineering aspect of a nose-to-tail cabin redesign.

Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month. 

SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.

Explore Korea's Incheon International Airport and its abundant facility offerings.

Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.

New cabin design enhances customer experience and showcases the future of flying with Delta. Debuting on a narrowbody Boeing 757 aircraft that will begin flying on domestic and short haul international routes later this fall, followed by a widebody Airbus A350 in early 2025. 

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX. 

As part of the Hispanic heritage month collection, Delta will introduce a range of content from TelevisaUnivision across its in-flight entertainment, beginning with a variety of films in September and expanding to include television series in October.

One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV. 

Delta is the first U.S. airline to provide a dedicated program for all business travelers — regardless of their company’s size or relationship with Delta.  

More than 720 aircraft are currently operating with fast, free Wi-Fi – connectivity on an unprecedented scale. Work to expand free Wi-Fi into additional long-haul international routes is underway, but we are taking more time to test and enhance our service to ensure our customers get the best experience possible before bringing it to additional markets.

Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.  

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

As demand for premium travel experiences continues to grow, Delta will offer Delta Premium Select on select JFK-LAX flights beginning in September. Fast, free Wi-Fi presented by T-Mobile will be available on all flights between JFK and LAX by the end of September.

CEO Ed Bastian sent the following email to Delta SkyMiles members on Wednesday, May 22, updating them on the investments Delta is making to elevate their experience and inspiring them ahead of their summer travels.

Ahead of his appearance as a keynote speaker at APEX TECH in Los Angeles, Ekrem Dimbiloglu, Delta's Managing Director of Customer Experience, Delta Studio & Wi-Fi, talks to APEX Insights about the carrier’s groundbreaking reinvention of its in-flight entertainment and connectivity offering – from the team behind the product to features and more.

Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.

Let the music guide you through the stories of Miami, Medellín and beyond as Delta and Spotify unveil “The Passport Sessions.” The new collaborative series, available exclusively on Delta in-flight entertainment, is an ode to the shared human experience where the journey is just as important as the destination.

On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.

New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.

Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

This holiday travel season, SkyMiles Members have even more ways to enjoy their time on board and beyond. With Delta Sync Wi-Fi, customers can shop holiday sales with an exclusive Walmart+ promotion, play new games from New York Times Games, explore new destinations from Atlas Obscura and more.

Beginning Nov. 14, the Window Seat Shop is open to customers traveling through John F. Kennedy International Airport’s Terminal 4 and online at delta.com/windowseatshop.

Julieta McCurry, V.P. of In-Flight Entertainment and Connectivity, unveils our new partnership to bring fast, free Wi-Fi on regional aircraft, shares key customer experience insights and provides answers on what’s next for Delta’s connectivity rollout in 2024.

The Concourse A expansion at Salt Lake City International Airport is now complete with the addition of 13 new gates, bringing Delta’s total number of gates to 50 as the airline provides more than 230 peak-day departures at SLC.

Delta will adjust the number of Medallion Qualification Dollars (MQDs) required to achieve 2025 Medallion Status, further enhance the Million Miler program, update Delta Sky Club access policies for eligible Card Members and enhance options for Rollover Medallion Qualification Miles (MQMs).
A NOTE FROM ED: Thank you for your feedback on the SkyMiles Program

Delta is taking the in-flight experience to new heights this fall. Customers will enjoy an all-new seatback entertainment experience through Delta Sync rolling out to select aircraft now, and a fresh selection of hit movies and shows.

Delta’s award-winning SkyMiles Program will use MQDs as the single qualifier toward Medallion Status and offer new and enhanced ways to earn Status – both on the ground and in the air. The airline will also make changes to Delta Sky Club access for some American Express Card Members.

Delta is simplifying its SkyMiles Program, with Medallion Qualification Dollars serving as the only qualifier for Medallion Status. Here are several things you should remember about the program and what changes for you.

Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.

Delta's stylish, new 7,000-plus-square-foot space seats over 200 guests (an increase of 50 from the Terminal B Club) and includes elevated views of the newly built Terminal A and airfield. The EWR Terminal A Club joins recently opened lounges in neighboring NYC airports.

The nearly 21,000-square-foot E Concourse Club seats more than 400 guests and overlooks the famous Boston Harbor. Operating alongside the two Clubs on Concourse A, Delta Sky Club will have capacity for more than 1,000 guests simultaneously at BOS.

Delta flight attendants are not only experts in providing elevated service to our customers but are also safety professionals who are trained and equipped with the tools to respond during in-flight medical events.

Delta customers traveling from the U.S. to Interior China connecting on China Eastern flights at Shanghai-Pudong International Airport (PVG) can now check in their bags to their final destination in China.

A recent CNBC Explores segment examines in-flight connectivity challenges across airlines and takes an inside look at how Delta is leading the industry by upgrading over 1,200 planes by 2024 to deliver fast, free Wi-Fi presented by T-Mobile to customers.

Delta SkyMiles® Members can now get even more out of a dream trip with Delta Vacations, thanks to major program enhancements that begin Monday.

The west headhouse, which features self-service kiosks to drop bags and/or print boarding passes, gives customers another entry point to easily check in and get to security. Later this summer, Delta expects to implement digital ID technology at bag drop and security checkpoints, allowing eligible customers to use their biometric data to more seamlessly move through the airport.

Delta SkyMiles and Starbucks Rewards members can link accounts to earn one mile per $1 spent at Starbucks and double Stars on days traveling on Delta.

• MOBILE STORY | What you should know about the new Delta-Starbucks partnership

As part of the first-of-its-kind arrangement, the companies will work together to integrate a Joby-operated service into Delta’s customer-facing channels

Customers flying in Delta Premium Select, available on all trans-Pacific and most trans-Atlantic flights, will soon be treated to a refreshed and improved cabin experience, complementing a spacious seat design for which DPS is already known.

Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.

On April 20, the first phase of the new Delta Sky Way at LAX officially opened to customers, along with the terminal’s new, premier Delta Sky Club. The joint $2.3 billion investment in partnership with Los Angeles World Airports is slated for completion next year.

As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.

Delta customers in Detroit can use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.