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With an overall score of 860 out of 1,000, the airline was recognized as No. 1 in customer satisfaction among airlines in North America by J.D. Power
May 12, 2021, 6 a.m.
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Delta placed second in the 2016 J.D. Power North America Airline Satisfaction Study. Delta scored 725 in the traditional carrier segment, a 16-point boost over its final score last year. “This year’s J.D. Power results prove that Delta’s focus on brand and people, all while running a complex, world-class operation ...
May 11, 2016, 9 a.m.
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Back in November, with Thanksgiving around the corner, late-night talk show host Jimmy Kimmel featured a segment on ABC’s “Jimmy Kimmel Live!” in which kids at a Los Angeles shopping mall were asked what they were thankful for. As expected, perhaps, many of the kids were thankful for families and ...
Jan. 19, 2016, 11 a.m.
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A new video highlights customers’ reaction to the new Delta Sky Club at San Francisco International Airport. The redesigned Delta Sky Club at SFO represents a renewed thinking behind the airline’s customer experience on the ground and features localized touches designed to provide a meaningful, inviting environment for Club members ...
Aug. 31, 2015, 1 p.m.