article  |  Strategy & Leadership
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Eric Phillips will lead a team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better capabilities on Delta.com and the Fly Delta app.
May 25, 2022, noon
article  |  Customer Experience
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SkyWatch Daily Outlook, a customer-friendly version of Delta's internal operational outlook will be published each morning to delta.com and the Fly Delta app. SkyWatch provides behind-the-scenes information brought directly from Delta's experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to ...
Aug. 13, 2019, 12:48 a.m.
article  |  Customer Experience
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There's a fresh face at Delta, and online shoppers are taking notice. The newly designed and "responsive" Delta.com homepage started rolling out in early May, and today is active for about 10 percent of visitors to the site. The new design will be served up to all customers by the ...
May 25, 2018, 4:03 p.m.
article
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Delta is partnering with UnionPay International to make it easier for Chinese consumers in China and the U.S. to purchase airline tickets via delta.com. The move, which sees Delta become the first United States carrier to accept both UnionPay credit and debit cards on its website, is part of the ...
Aug. 15, 2016, 10:57 a.m.
article  |  Customer Experience
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For many customers, delta.com has made booking air travel easier than ever, and now with the website’s recent accessibility upgrades, the process will be easier for all. The federal government starting Dec. 12 will require websites that provide core air travel services, such as booking, check-in, itinerary and flight schedules ...
Dec. 10, 2015, 10:36 a.m.
article  |  Awards & Recognition
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Delta has won the accolade of Best Airline Website at the second annual Travolution Awards in London. Cited for its simplicity and ease of use, Delta beat back competition from four other shortlisted airlines, including British Airways and Ryanair. “In a sector where differentiation is a challenge, this website manages ...
Dec. 1, 2015, 12:37 p.m.
article  |  Travel Well
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Delta is giving customers and aviation enthusiasts an opportunity to own a piece of history as the airline has begun selling limited edition gift cards on eBay made from a recently retired DC-9 aircraft. Only 2,500 cards have been produced from the aluminum skin of the jet and are selling ...
Nov. 20, 2015, 12:24 p.m.
article  |  Customer Experience
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When Expedia announced its “Upgrade Options” display this week, it was no coincidence that Delta was named as its sole U.S. airline partner. The partnership builds on Delta’s customer-driven approach, offering a full description of the flight experience passengers are buying. Expedia’s new display lists fees for checking bags or ...
Oct. 22, 2015, 3:33 p.m.
article  |  Business
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Delta is increasing the number of payment options available to international customers booking travel at delta.com to include online bank transfers made in real time. Delta is the first U.S. airline to offer this payment method to customers in 11 countries including: Belgium, Finland, France, Germany, Italy, the Netherlands, Poland ...
Oct. 13, 2015, 12:47 p.m.