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Dwight James is Senior Vice President — Customer Engagement & Loyalty for Delta Air Lines, and CEO — Delta Vacations, responsible for the airline’s digital strategy, SkyMiles loyalty program, Delta Sky Clubs, and industry-leading partnerships with companies like American Express, Airbnb and Lyft. Dwight previously held the title of S.V.P...
Nov. 16, 2020, 9 a.m.
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Expanded waivers join new capability to automatically block adjacent seats when booking
July 30, 2020, 1 p.m.
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Dwight James' work at Delta has always required him to think across borders. In 2015 he was leading pricing and revenue management for the Trans-Atlantic, his latest in a series of positions focused globally. But email, Skype and international visits have never been satisfying for Dwight, who believes in looking ...