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The Disney Cross Country Classic was just a day away and New Jersey’s Ocean City High School team was feeling confident as they walked into Philadelphia International Airport. They had put in the countless hours and miles needed to compete in their division’s highest level, but suddenly they faced an ...
Oct. 22, 2019, 12 a.m.
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Delta CEO Ed Bastian is ranked among the top business leaders in using digital and social media to communicate about the company’s culture, values and strategy, according to the new Connected Leadership Survey. Released Tuesday, the survey ranks the top 100 Connected Leaders on dozens of factors that make up ...
Dec. 8, 2019, 1 a.m.
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Delta customer Wesley S. sent a frantic tweet to Delta at 10 p.m. Nov. 19, after noticing his son Xavier who has autism had lost his beloved monkey stuffed animal on his flight to Nashville from Atlanta. Delta Customer Engagement Center specialist Breanna Ricketts came to the rescue, responding in ...
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Wilmarie Ramos Cotto, Global Ticket Support Specialist, took the world behind-the-scenes at Delta's Customer Engagement Center in Tampa. Not only that, she allowed Delta's Instagram followers to ask her questions in real-time using the platform's new questions sticker for Instagram Stories, which were then answered publicly in a subsequent post ...
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Sahubdin Fazal (Shabby), a Ground Maintenance Technician, took the world behind-the-scenes at Delta's Ground Service Equipment facility in Atlanta. Not only that, he allowed Delta's Instagram followers to ask him questions in real-time using the platform's new questions sticker for Instagram Stories, which were then answered publicly in a subsequent ...
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Over the next several weeks, Delta will engage Los Angeles customers through a location-based scavenger hunt on the popular app Snapchat, marking the first use of Snapchat’s geo-filter capabilities. “Delta DreamHunt” challenges young, aspirational Angelenos to turn their dreams into realities by finding Delta’s Snapchat filters strategically placed in neighborhoods ...
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Employees – from pilots to mechanics to customer service agents – are reaffirming Delta’s commitment to reliability in a new video touting the airline’s operational performance declaring, “It’s who we are.” “It’s us, the Delta team,” employees say in the 60-second spot. “Who are there from the second you check ...
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Small acts of kindness are adding a personalized touch to service recovery as Delta teams worked to restore operations to normal and care for customers following an outage Monday that disrupted the airline’s flight schedule, causing delays and cancellations. Social media, along with insight from employees on the frontline, gave ...
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Delta has a new home on Twitter devoted specifically to the Empire State. Beginning today, @DeltaNY will combine news and information from @Delta with New York-specific updates and conversation. “We are incredibly excited to engage local customers, partners and our own 10,000+ New York-based employees through this platform,” said Gail ...
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An Instagram video posted to Facebook over the weekend has delighted Spanish-speaking U.S. audiences and is being widely circulated on social media. The star of the video is ‘Toñita,’ a comic character who is the creation of social media influencer Alex Diaz. Toñita, played by Diaz, is her hometown’s busybody ...
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Airlines for America, the industry trade organization for the leading U.S. airlines, recently announced the launch of a social media campaign called #ThereToHere. The campaign highlights the personal connections and moments made possible by U.S. airlines. Through videos and shareable graphics, the campaign brings to life the impact that U.S ...