At Delta we recognize the importance of facilitating a safe, seamless travel journey for every customer. While we have long engaged in a variety of initiatives to increase air travel accessibility, our work in this important space is always evolving.
Tuesday, Delta joined airlines across the industry to create a Passenger Accessibility Commitment, as we all work to make air travel more accessible to customers with disabilities.
This industry-wide accessibility commitment complements the Department of Transportation’s Passengers with Disabilities Bill of Rights and is backed up by important actions Delta has taken throughout the years, including:
Delta’s specialized and dedicated customer mobility team is trained to offer elevated and personalized service for customers with assistive devices. This specialized training focuses on proper and careful handling of assistive devices ensuring timely and safe handling. The White Glove Service will continue to expand its scope over the coming months to offer a more holistic offering from curb to seat including expedited service recovery in the event of a service failure. The customer mobility team launched in Atlanta this summer and continues to expand across the hubs and key domestic markets by the end of 2022.
Advisory Board on Disability
Delta has a long-standing advisory board on disability composed of frequent Delta flyers who themselves have disabilities or are experts on certain disabilities. This critical team shares first-hand experiences and expertise to guide their recommendations for how we serve customers. Delta involves our advisory board in creating experiences pertaining to aircraft, airport renovations, procedures and more -- and we engage them early and often before we make decisions impacting people with disabilities. The advisory board met in Atlanta just last week, continuing their important work in shaping the experiences Delta is designing.
It’s our priority to deliver the best service and ensure accessibility for all Delta customers. Before boarding, in the air, at your destination and anywhere in between, our gate agents and attendants are available to assist. We maintain comprehensive resources on our accessible travel services on our Accessible Travel Service page on Delta.com.