When a runway was closed in Manila, Philippines and dozens of flights were canceled, Delta people worked tirelessly to find new connections for more than 1,000 customers.
In an interview with Delta, Samantha Ponder, host of ESPN's Sunday NFL Countdown, said she appreciates the dependability Delta offers.
It was the bottom of the sixth inning, and the outcome turned bleak for Babe Ruth League baseball team, the Norwalk Connecticut All-Stars, before Delta employees from Airport Customer Service and the Operations and Customer Center stepped in to save the day.
Delta people from frontline employees to directors learned from TED fellows, leaders, and each other how empathy contributes to unmatched customer service.
The Peach Corps' mission: Answer travelers' questions, solve minor problems and guide customers in the right direction, minimizing waiting and frustration.
An Atlanta customer service agent made a big difference for a high-school soccer player with big dreams.
Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta.
Delta leverages 'big data' to drive thoughtful customer service in sky
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Flight attendants are empowered to deliver enhanced, informed customer recognition.

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