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On the heels of being named "Best Place to Work for Disability Inclusion" for the fourth consecutive year, Delta will soon be rolling out a uniform language bar option for over 300+ sign languages around the world. Delta is the first U.S. airline to offer this option; and with this ...
July 18, 2019, 12 a.m.
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When a runway was closed in Manila, Philippines and dozens of flights were canceled, Delta people worked tirelessly to find new connections for more than 1,000 customers. Customer Rick King was sure he wouldn’t be leaving Manila for a few days, but Delta people worked diligently to make sure Rick ...
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Samantha Ponder has spent nearly a decade crisscrossing the U.S. building her sportscasting career — first as a single woman, then while dating long-distance, and now as a mother of three children under 5 who often accompany her on the road. If that sounds tough, Sam would agree. One thing ...
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It was the bottom of the sixth inning, and the outcome turned bleak for Babe Ruth League baseball team, the Norwalk Connecticut All-Stars, before Delta employees from Airport Customer Service and the Operations and Customer Center stepped in to save the day. The All-Stars were traveling over the summer from ...
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Delta people from frontline employees to directors gathered at "Destination Tomorrow: Together with TED" to learn from TED fellows, hear from leaders, and participate in discussions on how empathy contributes to unmatched customer service. "Empathy always has and continues to drive our experience design, service and delivery. With a new ...
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​The young woman searched the faces in the crowded airport lobby till she found mine. "I've never been here before," she told me a little anxiously. "Actually, I've never flown before and I need to know what to do." This was a job for the Peach Corps, hundreds of Delta ...
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Delta receives thousands of thank you letters from customers each year. In this one highlighted in the short video above, an Atlanta customer service agent made a big difference for a high-school soccer player with big dreams. When Matthew found himself in a passport mishap when leaving for the biggest ...
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Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or ...
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Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the ...
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Delta has taken legal action to stop fraudulent activity by four New Jersey-connected businesses misrepresenting themselves as Delta, including charging customers fictitious fees to process ticket changes and cancellations, as well as committing bereavement and emergency fare fraud. Delta this week filed a lawsuit against the companies and requested a ...
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Delta customers traveling to Argentina should keep in mind that U.S. citizens and Argentina-born U.S. citizens no longer need to pay the Reciprocity Fee to visit Argentina for tourism. However, citizens from Canada and Australia are still required to pay their Reciprocity Fee before they arrive. For Australian citizens, the ...
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Reservation Sales, Customer Care and Delta Sales Support (DSS) teams received multiple honors at the 2016 Stevie Awards for Sales and Customer Service event held recently in Las Vegas. The Stevie Awards for Sales and Customer Service recognize the achievements of contact center, customer service, business development and sales professionals ...