Delta teams saw a significant return to operational reliability on Wednesday, with only 48 canceled flights as of 4:30 p.m. EDT.¹ Normal operations are expected to continue Thursday and beyond. 

All of Wednesday’s cancellations were related to the morning startup, with zero mainline cancellations added throughout the day. 

The number of misplaced bags continues to be significantly reduced by major initiatives at all Delta hubs to reunite customers with bags, by ground delivery or via operating flights.  

Meanwhile, throughput at Hartsfield-Jackson Atlanta International Airport – Delta’s largest hub – reached its highest mid-day point since the CrowdStrike outage first disrupted operations. This indicates normal movement for Delta customers, crew and aircraft. 

Customer wait times for help have diminished as well, with average call and messaging wait times with Reservations falling below 2 minutes. 

Further details about how Delta is continuing to support customers can be found in our 2:45 p.m. Wednesday update. 

¹ Based on Delta preliminary internal data for mainline flights scheduled to depart and flown on July 24, 2024. 

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