Winter Storm Fern update: Delta cancels flights in five states, expands waivers for customers to adjust travel

As the winter storm system moves east, current forecasts indicate significant snowfall in Oklahoma and accumulating ice throughout Northern Texas beginning Friday evening.

Due to these expected conditions, flight cancelations are necessary at select airports in North Texas, Oklahoma, Arkansas, Louisiana and Tennessee to ensure the safety of our customers and people. Delta automatically rebooks customers to the next best itinerary, and customers can make further changes via the Delta app and Delta.com.

Delta is proactively adjusting staffing levels to ensure teams are in place to support our customers. This includes sending experts from cold weather hubs to support deicing and baggage teams at airports such as Atlanta, Birmingham, Huntsville, Knoxville and Nashville.

This weather system is currently forecasted to impact operations in the Northeast starting Sunday afternoon.  To help minimize disruption to our customers’ travel plans, we’ve issued a travel waiver for Eastern North America, in addition to the winter weather waiver issued yesterday covering impacted parts of the central and southeastern United States. Both waivers cover travel to, from or through affected cities.

Additional guidance for customers:

• Before coming to the airport, we encourage customers to verify their flight status via the Delta app or on Delta.com.
• Use the app’s self-service standby feature to view and join available standby lists, providing customers with more flexibility to get on an earlier flight where space is available (feature limited to U.S. domestic travel only, for customers on the last leg of their trip).
• Customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly – either on the original delayed flight or on a rebooked itinerary – are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itinerary and chooses not to fly.  

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Wednesday, Jan. 21 | 7 a.m. EDT

Weather forecasts predict impactful winter weather including freezing rain, sleet and ice accumulation across Texas, the Southeast, including Delta’s Atlanta hub, and into the Northeast over the next several days. The safety of Delta customers and our people remains first and foremost as we closely monitor forecasts to determine necessary schedule adjustments.    

To help customers manage their travel plans and minimize disruptions, Delta is offering flexibility to customers with existing bookings to change their travel with no fees. If you would like to adjust your travel, visit Delta.com or the app. As always, if a flight is canceled or a delay causes a misconnect, Delta will work to rebook customers on the next available flight.   

Delta encourages customers to watch their flight status closely on delta.com or the app for the latest information. Customers can have updates sent directly to their mobile device or by email. Delta will provide customers with as much notice as possible about changes to flight schedules.