Luciano Macagno is Managing Director – Latin America, Caribbean and South Florida for Delta Air Lines. He has more than 20 years of commercial expertise with top-tier multinational companies, with extensive experience in fast-moving consumer goods and service markets. His track record highlights local and international success leading multi-cultural and multi-functional teams across all levels of the organization. In his current role, Luciano oversees Delta’s cross-commercial and matrix activities across the region. His team advocates for the success of the brand, constantly elevating the customer experience and establishing a unique connection with local markets and communities.
Based in Miami, Luciano leads these efforts throughout the region with a special focus on the customer-centric service that supports Delta’s growth in the region. This includes working to elevate Delta’s community and civic engagement among U.S. Hispanic and Latin American customers both in Latin America and South Florida.
Prior to joining Delta in 2014, Luciano worked at LATAM Airlines Group SA, where he held key leadership roles while relocating with his family throughout the region, including: head of sales and marketing for Brazil; regional director for South America based out of Chile; and management positions in Argentina. Prior to LATAM, Luciano spent a decade gaining consumer goods experience in sales, marketing and strategy at AB-InBev and Danone.
Born in Argentina, Luciano has also lived in Brazil and Chile and is fluent in English, Spanish and Portuguese. He is a member of YPO, a loving father of three children and a proud volunteer and board member of nonprofit organizations, including Junior Achievement Americas, where he has served as board chair since January 2020.