Penny Jacob, V.P. – Delta TechOps Business Operations

As Vice President of Business Operations, Penny Jacob provides oversight of Customer Service, Strategy, Product Development, Business Performance & Technology. 

In her prior role, Penny Jacob was the Vice President, of Commercial for the Delta TechOps Services Group (DTSG). DTSG serves as the umbrella brand representing the combined Delta TechOps, Delta Material Services, and Delta Flight Products. She was responsible for the teams that support a wide array of commercial operators, freight operators, military and government programs, and various OEMS, providing oversight of DTSG Sales, Customer Service & Marketing, Contracts, Strategy & Product Development, Business Performance & Technology.

She also worked as Managing Director, Business Development and Planning, delivering exceptional MRO results and collaborating on initiatives to reduce costs including surplus material usage, expand component and engine capabilities and grow the strong lines of business, including the newest Rolls-Royce Trent and Pratt & Whitney GTF partnerships, legacy engines, APUs, components, landing gear, and airframe. 

Penny’s aviation career began at Northwest Airlines, as a Business Analyst for TechOps. Since then, she has spent 16+ years in various areas of the airline ranging from inventory forecasting to systems analysis & warranty, information technology, supply chain sourcing & leading M&A transactions.

Prior to joining the MRO team in 2015, Penny managed the material purchasing and allocation strategy of ~$1.4B of component material for Delta Air Lines. She holds a Bachelor of Science in Mathematics degree from the University of Madras, India.